MAYRA A. ACOSTA
San Antonio,TX
Summary
Qualified Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Office Manager
Lytle Dental
07.2018 - Current
- Streamlined office operations by implementing efficient scheduling and filing systems.
- Coordinated communication between departments to enhance workflow and collaboration.
- Managed vendor relationships to ensure timely procurement of office supplies and services.
- Developed training programs for new staff, improving onboarding experience and retention rates.
- Managed staff scheduling and training, enhancing team performance and service delivery.
- Implemented efficient check-in/check-out procedures, reducing wait times for guests.
- Trained and mentored front desk staff, fostering a collaborative team environment.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Educated patients on treatment plans, fostering understanding and adherence to medical recommendations.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
Patient Care Coordinator
Brident Dental
02.2014 - 12.2019
- Developed and maintained a professional relationship; communicated successes and opportunities to supervisor; maintained professional level of communication.
- Check in and out patients (presented treatment plans).
- Verifying Dental Insurance for patients.
- Demonstrated an ability to generate sales and build business by ensuring all activities are completed within an allotted timeframe.
- Completed all transfers, price changes, booking cases to meet quota, scheduling appointments.
- Maintain a high level of productivity and efficiency standards.
- Demonstrated suggestive selling techniques.
- Answer patients questions, and provide information on procedures or policies.
- EMR/ entering patients demographics/ posting payments/posting EOB checks.
- Take x-rays/assisting the Doctor/ interpreting.
Customer Service Representative/Receptionist
Media rides Inc
08.2011 - 02.2014
- Answered, screened, and processes telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
- Provided information on Medicaid/chip/Medicare.
- Documentation flexibility in providing coverage and/or availability for the call center via Schelling adjustments for unexpected absences, events, or call volume variances.
- Initiated and maintained effective communication with providers and related staff.
- Monitor and track service issues, inquiries, and assist with the identification of educational opportunities/programs to improve overall services to the provider network.
- Responsible providing continued support and assistance to patient regarding claims, members eligibility.
- Finding in network providers according to the members plan benefits.
- Demonstrated the ability to generate sales and build business by ensuring all activities are completed within the allotted timeframe.
- Completed all transfers.
- Answer customers' questions, and provide information on procedures or policies.
- EMR/ entering patients demographics/ posting payments/posting EOB checks
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Data entry
- Scheduling and calendar management
- Payroll processing
- Administrative support
- Bookkeeping
- Account reconciliation
- Credit and collections
- Mail handling
- Scheduling
- Staff hiring
- Bilingual (spanish)
- Employee training
Timeline
Office Manager
Lytle Dental
07.2018 - Current
Patient Care Coordinator
Brident Dental
02.2014 - 12.2019
Customer Service Representative/Receptionist
Media rides Inc
08.2011 - 02.2014