MAYRA ACOSTA
Jenkinsburg,USA
Summary
Dynamic healthcare and administrative professional with over 20 years of progressive experience in diverse settings, including hospitals, specialty practices, and corporate environments. Demonstrated expertise in patient coordination, front office management, surgical scheduling, medical records management, insurance verification, and exceptional customer service. Recognized for strong organizational skills and meticulous attention to detail, consistently ensuring HIPAA compliance while effectively managing high-volume operations. Committed to fostering compassionate, patient-centered care in every aspect of the role.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
SENTA Partners
02.2023 - Current
- Provide comprehensive front office and administrative support for a busy specialty medical practice
- Deliver exceptional patient service in person and by phone while adhering to HIPAA privacy standards
- Coordinate patient scheduling, maintain daily on-call lists, and manage patient PIN documentation
- Process daily deposits and oversee mail distribution and professional correspondence
- Maintain and update front office manuals, procedures, and documentation
- Manage office supply inventory and communicate weekly operational needs to leadership
- Support onboarding and training of new staff, including phone systems, security protocols, and office setup
- Coordinate with executive leadership on special projects, meetings, and departmental initiatives
Personal Assistant / Caregiver
Private Client
09.2013 - Current
- Deliver compassionate, individualized personal and medical support
- Develop and implement care plans based on medical needs and physician guidance
- Assist with activities of daily living including bathing, mobility, dressing, and feeding
- Monitor medications, document patient progress, and communicate updates to physicians
- Maintain assistive technology devices to support patient independence
- Provide emotional support, companionship, and advocacy during medical treatments
Patient Care Technician
Piedmont Atlanta Hospital
05.2022 - 02.2023
- Provided direct bedside care to patients in a high-acuity hospital environment
- Monitored vital signs, patient conditions, and reported changes to nursing staff
- Assisted with patient mobility, hygiene, feeding, and comfort measures
- Collected specimens, escorted patients to diagnostic testing, and maintained clean patient rooms
- Administered medications and supported treatment plans under clinical supervision
- Maintained accurate, timely patient documentation within EMR systems
Office / Surgeon Coordinator
Southern Regional Medical Center
02.2021 - 05.2022
- Coordinated surgical scheduling and office operations for specialty providers
- Verified insurance eligibility, obtained prior authorizations, and confirmed patient benefits
- Collected and processed informed consent documentation for procedures and surgeries
- Educated patients on test preparations, post-procedure care, and follow-up scheduling
- Maintained accurate EMR documentation and ensured compliance with quality standards
- Collected copays, coinsurance, and outstanding balances accurately and professionally
- Collaborated with multidisciplinary teams to enhance patient safety and care continuity
Clerical Clerk
Select Staffing
10.2012 - 02.2013
- Performed high-volume data entry with numeric and alphanumeric accuracy
- Checked trailers and shipping documentation for compliance and accuracy
- Managed filing, dispatch coordination, and administrative support duties
Patient Access Representative / ER Registration
Southern Regional Medical Center
11.2010 - 09.2011
- Registered and admitted patients in ER and outpatient settings
- Entered and verified demographics, insurance, and billing information
- Collected copays, deductibles, and coinsurance following financial policies
- Responded to patient account inquiries and resolved billing concerns
- Documented all account activity clearly and professionally
- Worked flexible schedules including nights, weekends, and holidays
Mail Clerk
Georgia Department of Revenue (via Abacus Staffing)
06.2009 - 07.2009
- Sorted and processed high volumes of incoming and outgoing mail
- Operated mail-processing equipment and postage meters
- Assisted with distribution of confidential tax documents and W-2 forms
Marketing & Sales Representative
Vector Company
01.2007 - 03.2007
- Conducted direct sales presentations and customer outreach
- Maintained detailed sales records and customer information
- Adapted sales strategies to meet individual customer needs
Receptionist / Clerk
Omega Residential
05.2006 - 12.2006
- Managed high-volume inbound and outbound phone systems
- Resolved customer inquiries with professionalism and accuracy
- Maintained detailed documentation and supported administrative operations
Assistant Manager / Front Hostess / Waitress
The Italian Oven
11.2003 - 11.2004
- Delivered high-quality customer service in a fast-paced environment
- Assisted with staff coordination, payroll distribution, and inventory control
- Supported opening and closing procedures and compliance with health regulations
Education
High School Diploma -
Pike County High School
Zebulon, GASkills
- Patient Care Coordination & Advocacy
- Front Office, Clinic & Practice Management
- Surgical & Procedure Scheduling
- Insurance Verification, Benefits & Prior Authorizations
- Patient Registration, Admissions & Discharge Support
- HIPAA Compliance, Privacy & Confidentiality
- Medical Records Management & Documentation Accuracy
- EMR/EHR Systems: Epic, eClinicalWorks, Meditech, McKesson Star
- Cash Handling, Copays, Coinsurance & Collections
- Bilingual Patient Communication (English/Spanish)
- Vital Signs Monitoring & Basic Clinical Support
- Patient Intake, History Collection & Chart Preparation
- Office Administration & Workflow Optimization
- Staff Coordination, Training & Onboarding Support
- Quality Assurance & Process Improvement
- High-Volume Data Entry (Numeric & Alphanumeric)
- Scheduling, Calendar & Provider Coordination
- MS Office Suite (Word, Excel, Outlook)
- Multi-Line Phone Systems & Call Management
- Customer Service Excellence & Conflict Resolution
- Time Management & Multitasking in Fast-Paced Environments
- Attention to Detail & Accuracy
- Medical Terminology
- Patient Education & Instruction Review
- Compliance with Safety & Infection Control Standards
- Interdepartmental Communication & Team Collaboration
- Problem Solving & Independent Decision-Making
- Inventory & Supply Management
- Professional Correspondence & Reporting
- Adaptability Across Clinical & Administrative Roles
- File organization
- Exceptional communication
- Sensitive information handling
- Maintaining confidentiality
- Visitor management
- Correspondence typing
- Document management
- Customer service
- Front office management
- Customer service expertise
- Meeting scheduling
- Scheduling appointments
- Cross-functional collaboration
- Call routing
- Insurance verification
- Expense reporting
- Mail sorting
- Meeting preparation
- Record preparation
- Appointment confirmation
- Workflow oversight
- Patient relations
- Schedule coordination
- Switchboard experience
- Office organization
- Basic accounting
- Opening and closing offices
- Office supplies ordering
- Filing understanding
- Information protection
Certification
Basic Life Support (BLS), 02/01/23, 02/01/25
Personal Information
Work Permit: Authorized to work in the U.S.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Office Coordinator
SENTA Partners
02.2023 - Current
Patient Care Technician
Piedmont Atlanta Hospital
05.2022 - 02.2023
Office / Surgeon Coordinator
Southern Regional Medical Center
02.2021 - 05.2022
Personal Assistant / Caregiver
Private Client
09.2013 - Current
Clerical Clerk
Select Staffing
10.2012 - 02.2013
Patient Access Representative / ER Registration
Southern Regional Medical Center
11.2010 - 09.2011
Mail Clerk
Georgia Department of Revenue (via Abacus Staffing)
06.2009 - 07.2009
Marketing & Sales Representative
Vector Company
01.2007 - 03.2007
Receptionist / Clerk
Omega Residential
05.2006 - 12.2006
Assistant Manager / Front Hostess / Waitress
The Italian Oven
11.2003 - 11.2004
High School Diploma -
Pike County High School