Mayra Adame
Palestine,TX
Summary
I am a self-motivated individual, highly proficient in developing creative solutions and implementing objective decision making. I maintain a positive attitude and work hard to build team relationships. I am fluent in reading and writing in Spanish. With my skills, my main objective is to advance within the company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Rural Carrier
United States Postal Service
Palestine
09.2023 - Current
- Assisted customers with their inquiries and concerns
- Utilized GPS navigation systems when delivering mail in unfamiliar areas.
- Provided delivery services to residential and commercial locations.
- Performed daily vehicle inspections before driving route deliveries.
- Followed safety procedures while operating motor vehicles in rural areas.
- Verified accuracy of addresses on packages prior to delivery.
- Met performance targets consistently through hard work and efficient handling of each stop.
- Scanned labels on letters or parcels to confirm receipt.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
Branch Manager
World Finance Tax and Loan
Palestine
06.2019 - 09.2023
- Provided exceptional customer support, exceeding expectations in addressing inquiries and resolving issues.
- Successfully managed customer loan applications both online and in person
- Made decisions regarding loan approvals or denials by conducting credit checks
- Managed loan volume and set delinquency goals.
- Ensured privacy of customer information by consistently updating records.
- Managed cash register reconciliation and handled daily bank transactions
- Managed staff scheduling, hiring and training processes.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Monitored financial performance of the branch on a monthly basis.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
FID Processor
Wal-Mart 6036
Palestine
06.2013 - 05.2019
- Manually lifted and stacked boxes of freight to fill orders for multiple stores
- Participated in daily safety briefings
- Conducted training sessions for new employees
- Exceeded productivity targets on a weekly basis.
- Maintained current knowledge of industry trends and changes in regulations regarding FID processing.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Inspected damaged goods prior to disposal or return to vendor.
- Identified discrepancies between physical count and computer data.
- Inspected incoming shipments for damage or discrepancies.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Branch Manager
Texas Car Title and Pay
Palestine
12.2012 - 06.2013
- Provided assistance with application forms
- Inspect vehicles for title loan
- Verified titles through the Annex for accuracy.
- Maintained active bank accounts through thorough verification process
- Demonstrated proficiency in handling substantial sums of money
- Excelled in customer service.
- Assisted other branches when needed during peak periods or special projects.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Coordinated approval or rejection of lines of credit, payday loans or title loans.
Shift Leader
Churches Chicken
Palestine
02.2011 - 12.2012
- Ensured accurate cash counts at the end of each shift
- Ensured daily deposits of cash.
- Covered shifts when necessary.
- Provided support to fellow team members when needed during busy periods.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Identified opportunities for process improvements that would reduce costs or improve productivity.
- Prepared work schedules for staff based on weekly forecasts and budget constraints.
- Assessed employee skillsets and provided additional training where necessary.
- Conducted daily inspections of restaurant equipment, supplies, and products to verify quality standards were met.
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Monitored cash registers during peak hours to ensure accuracy of transactions.
- Maintained a clean and organized work environment throughout the shift.
- Resolved customer complaints with professionalism and empathy.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Observed food safety and sanitation protocols to reduce germ spread.
- Received inventory of food and beverage products to stock in designated areas.
- Operated cash register and received payment from customers in cash or credit form.
Customer Service Representative (CSR)
Midwestern Loans
Palestine
09.2008 - 12.2010
- Processed loans and refinances efficiently
- Verified and validated customer credit with top credit firms.
- Ensured accuracy of employment records.
- Enhanced payment processing efficiency
- Collected and notified customers about outstanding balances
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Elkhart High School
Elkhart, TX01.2006
Skills
- Cash Handling
- Outstanding customer service
- Payment Collection
- Credit assessments
- Staff Training
- Stocking
- Communication skills
- Leadership
- Delivery Driver Experience
- Accounts Payable
- Office Management
- Management
- Multitasking
- Reliability
Certification
Driver's License
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Assistant Rural Carrier
United States Postal Service
09.2023 - Current
Branch Manager
World Finance Tax and Loan
06.2019 - 09.2023
FID Processor
Wal-Mart 6036
06.2013 - 05.2019
Branch Manager
Texas Car Title and Pay
12.2012 - 06.2013
Shift Leader
Churches Chicken
02.2011 - 12.2012
Customer Service Representative (CSR)
Midwestern Loans
09.2008 - 12.2010
High School Diploma -
Elkhart High School