Mayra Aguilar
Chicago,IL
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
21
21
years of professional experience
Work History
Account Manager
Fay Servicing LLC
08.2010 - Current
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Managed over 65 customer calls per day. Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Assessed loan portfolios for compliance with underwriting policies.
- Researched and updated industry knowledge on changing legislation and regulations.
- Proved successful working within tight deadlines and fast-paced environment.
- Monitored and analyzed customer feedback to identify opportunities for improvement
- Developed and implemented strategies to increase client retention
Mortgage Lending Assistance Manager
TCF Bank
11.2005 - 09.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed over 65customer calls per day. Sales increased by 15%
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Developed strategy to increase sales and drive profits
- Helped with planning schedules and delegating assignments to meet coverage and service demands
Loan Officer
Town And Country Credit
06.2002 - 08.2005
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Utilized risk management strategies to attain high loan approval rates.
- Recommended loan approvals and denials based on customer loan application reviews.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Assessed loan portfolios for compliance with underwriting policies.
- Managed over 50 customer calls per day. Increase sales by 25%
Education
Associate of Arts - Accounting And Business Management
Robert Morris University - Illinois
Chicago, IL09.2006
High School Diploma -
Lake View High School,
Chicago, IL06.1991
Skills
- Customer Satisfaction
- Excellent Communication Skills
- Compliance Requirements
- Collections Expertise
- Account Servicing Skills
- Acquiring New Customers
- Revenue Growth
- Payment Collecting
- Sales expertise
Spanish and English
Fluent in Spanish and English.
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Fay Servicing LLC
08.2010 - Current
Mortgage Lending Assistance Manager
TCF Bank
11.2005 - 09.2009
Loan Officer
Town And Country Credit
06.2002 - 08.2005
Associate of Arts - Accounting And Business Management
Robert Morris University - Illinois
High School Diploma -
Lake View High School,
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