Mayra Aguilar
San Francisco,CA
Summary
Patient-focused healthcare coordinator with 7+ years’ experience leading front office operations, improving access to care, patient registration, and front office management in high-pressure clinical settings. Proven ability to enhance the patient experience, streamline clinical workflows, and ensure compliance with HIPAA and organizational standards. Committed to maintaining a professional, compassionate environment that promotes patient trust and team collaboration.
Overview
11
11
years of professional experience
Work History
Treatment Coordinator Lead
Children’s Choice Pediatric Dental Care
02.2018 - Current
- Manage daily front office operations, including check-in/check-out, patient intake, and appointment scheduling for 80+ patients using electronic scheduling systems
- Handle multi-line phone system, field patient inquiries, and schedule follow-ups while maintaining a high level of professionalism and efficiency
- Present and explain treatment plans, insurance coverage, and payment options to patients, improving understanding and acceptance of care
- Manage patient records, including medical histories and treatment documentation, maintaining compliance with HIPAA regulations
- Collect co-pays, post payments and charges, and resolve billing questions to patient satisfaction
- Complete daily pre- and post-auditing for patient charts to ensure accuracy in billing, treatment documentation, and compliance with office protocols
- Generate and process daily and weekly production reports, identifying areas for operation improvement
- Supervise and mentor front office staff, providing training, support and performance feedback to maintain high standards of patient service
Sales Lead
Janie and Jack
06.2016 - 08.2018
- Key holder, open and close store
- Lead team towards meeting sales goals including plan and comp
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Head of monthly new collection merchandise display planning
- Provide excellent customer service
- Handle bank deposits
- Submit bi-weekly payroll
Teacher’s assistant
Mission Graduates (Marshall Elementary School)
03.2015 - 04.2016
- Provided academic support for ESL students and led creative learning activities focused on STEM
- Communicate and inform parents what is going on in the classroom
- Ensured child safety and well-being in all program settings
Receptionist
Alifa Wong Beauty & Bridal
06.2014 - 06.2015
- Managed front desk activities, including client check-in, appointment scheduling, and multi-line phone support
- Delivered outstanding customer service while coordinating closely with stylists and managing daily operations
- Maintained a clean and welcoming reception area, reinforcing a professional brand image
Education
Associate of Science - Sociology
City College of San Francisco
San Francisco, CA05-2015
High School Diploma -
Lowell High School
San Francisco, CA05.2013
Skills
- Word processing
- Time management
- Interpersonal relations
- Adaptability
- Electronic Health Record familiarity - EPIC (adaptable and quick leaner)
- Spanish fluency
- Schedule management
- Customer service
- Strong work ethic
- Appointment scheduling
- HIPAA compliance
- Treatment Planning
- Administrative staff supervision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Treatment Coordinator Lead
Children’s Choice Pediatric Dental Care
02.2018 - Current
Sales Lead
Janie and Jack
06.2016 - 08.2018
Teacher’s assistant
Mission Graduates (Marshall Elementary School)
03.2015 - 04.2016
Receptionist
Alifa Wong Beauty & Bridal
06.2014 - 06.2015
Associate of Science - Sociology
City College of San Francisco
High School Diploma -
Lowell High School
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