MARIA ROSADO
Perth Amboy,N.J.
Summary
Expert Logistics Analyst successful at supporting and improving logistics processes with attention to detail and expert knowledge of needs. Manages overall schedules and key dependencies with high level of skill. Forward-thinking in pursuing solutions to current and expected business problems. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
2027
2027
years of professional experience
Work History
Logistics Analyst
E.S. Sutton LLC
03.2023 - Current
- Sets and achieves customer satisfaction goals
- Maintain regular communication with customers
- Oversee processing of new POs
- Communicate with Customer to ensure all necessary information has been received
- Ensure goods are properly allocated
- Addressed inventory shortages by coordinating with suppliers to restock items promptly.
- Managed routing of Purchase Order Entry (POE) orders to ensure timely processing.
- Send billing information to order entry
- Hot containers: Mark containers that are priority to fulfill pending orders
- Special Projects: Create work-orders, notify VAS Department
- Generate and review Bills Of Lading
- Verify correct quantities (pallets, cartons), load number, weight, and freight terms. Include any required notes under 'Special Instructions'.
- Oversees Routing
- Ensure retailer deadlines are met
- Inform Operations Manager of any special requirements (such as consolidating POs, floor/pallet load, etc.)
- Maintains open order report (OOR)
- Schedules carrier pickup
- Obtain OTR quote, customer rate quote & approval; ensure Billing is in copy
- Follow up to ensure timeliness and address missed pickups
- Verifies that signed BOL is sent to Customer
- Special Projects: generates work order, submits for customer approval
- Monitor Project Log to check status
- Performs various CSR functions as needed
- Communicates with Billing Department
- Send copies of signed BOL and pick tickets with small parcel/dropship tracking information
- Created and submitted work orders to initiate project tasks within designated timelines.
- Reconcile chargebacks
- Distributed 940 forms to four warehouses to ensure compliance with shipping regulations.
- Make sure orders are shipped on a timely basis
- Entered and uploaded manual orders into the system to maintain accurate records.
- Processed orders received through EDI
- Bill direct shipments when containers are shipped
- Create and upload CI and PL for overseas POs
- Create proforma invoices for international shipments
- Process Amazon ecommerce orders through two different systems (ShipStation and Opal).
Account Manager
All-Ways Pacific
09.2018 - 03.2023
- Sets and achieves customer satisfaction goals
- Maintain regular communication with customers
- Oversee processing of new POs
- Communicate with Customer to ensure all necessary information has been received
- Ensure goods are properly allocated
- Resolve shortages
- Hot containers: Note on shipping log, and email Receiving Manager
- Special Projects: Create work-orders, notify VAS Department
- Generate and review Bills Of Lading
- Verify correct quantities (pallets, cartons), load number, weight, and freight terms. Include any required notes under 'Special Instructions'.
- Oversees Routing
- Ensure retailer deadlines are met
- Inform Operations Manager of any special requirements (such as consolidating POs, floor/pallet load, etc.)
- Maintains shipping log, and submit to Office Manager
- Maintains open order report (OOR)
- Send OOR daily to customers, management, and Operations Manager
- Schedules carrier pickup
- Obtain OTR quote, customer rate quote & approval; ensure Billing is in copy
- Follow up to ensure timeliness and address missed pickups
- Verifies that signed BOL is sent to Customer
- Special Projects: generates work order, submits for customer approval
- Monitor Project Log to check status
- Performs various CSR functions as needed
- Communicates with Billing Department
- Send copies of signed BOL and pick tickets with small parcel/dropship tracking information
- Submit work-orders
- Reconcile chargebacks
Customer Service Representative
Taylored Services
01.2010 - 09.2018
- Assisted in the operational setup of all new accounts for the Edison facility
- Manage customer service team for the 3PL logistics distribution center
- Handle a high volume of customer calls providing inventory to ensure all products are delivered on time
- Maintain inventory for client, operations, complete adjustments, and look into discrepancies
- Ensure all orders are processed and shipped according to the customer's required window
- Responsible for arranging all transportation between the customers and carriers
- Ensure all daily communications to customer are completed
- Coordinate all inbounds from outside vendors for delivery to the facility to ensure all products are delivered on time to fulfill all orders
- Provide daily communications to customers for all inbounds and outbound shipments
- Followed Standard Operating Procedures
- Provide monthly/bi-weekly reports to upper management
- Trained CSR ‘s on Synapse system
Customer Service
Saint George Bank (Dominican Republic)
01.2001 - 01.2009
- Assisted all customers with their daily banking needs
Picking Dept. Coordinator
Taylored Services
- Supervised picking department consisting of 17 pickers, 3 inventory personnel and 5 put away drivers
- Maintained correct flow between replenishment and picking
- Prioritized orders on the picking floor
- Worked with CSRs on rush orders
- Maintained cycle count system
- Assisted shipping department when needed
- Coordinated with VAS department regarding projects
- Reported all picking metric stats to Facility Manager
Education
Taller de Cuerdas -
Team Building
Panamá01.2000
Time Management Seminar -
CRONOS CONSULTING
01.1995
Accounting Degree -
APEC University
Dominican Rep.01.1994
Bachelor - Accounting
Liceo Victor Estrella Liz
01.1988
Skills
- MS office
- Accellos One
- Synapse
- Invenits
- Sap
- Purchase order management
- Inventory reconciliation
- Data analysis
- EDI processing
- Supply chain oversight
- Customer relationship management
- Order fulfillment
- Process optimization
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Warehouse management
- Transportation management
- Shipping documentation
- Reports generation
- Stress management
- Shipping procedures
Timeline
Logistics Analyst
E.S. Sutton LLC
03.2023 - Current
Account Manager
All-Ways Pacific
09.2018 - 03.2023
Customer Service Representative
Taylored Services
01.2010 - 09.2018
Customer Service
Saint George Bank (Dominican Republic)
01.2001 - 01.2009
Picking Dept. Coordinator
Taylored Services
Taller de Cuerdas -
Team Building
Time Management Seminar -
CRONOS CONSULTING
Accounting Degree -
APEC University
Bachelor - Accounting
Liceo Victor Estrella Liz