Mayra Anguisaca Lazo
Peekskill,NY
Summary
Hardworking and passionate job seeker with a strong knack for organization seeking to secure an entry-level bookkeeping position. Excited to contribute to a team's success in achieving company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Greenburgh Community Health Center
2023.10 - Current
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used [Software] to schedule appointments.
- Handled customer service inquiries in person, and via telephone.
- Built and maintained positive working relationships with patients and staff.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
COVID-19 Contact Tracer
Staffing Solutions Organization
2021.03 - 2021.08
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Head Cashier
Modells Sporing Goods
2019.08 - 2021.01
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
Hair Salon Assistant
J&S Beauty Salon
2016.04 - 2020.01
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Processed payments, entering sales in register for prompt customer service.
Assistant Manager
Payless Shoe Source
2017.11 - 2019.05
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Department Lead
Kmart, Sears Holding
2015.09 - 2018.11
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
Education
BBA - Business Administration
The College of Westchester
White Plains, NY05.2018
Skills
- Bilingual english and spanish
- Customer Service
- HIPAA Compliance
- Medical terminology knowledge
- Invoice Processing
- Track inventory
- Appointment Scheduling
- Office Administration
- Data entry proficiency
- Problem-Solving
- Multitasking and Organization
- Quickbooks
- Bank Statement Reconciliation
- Advanced computer skills
- General Ledger Management
- Sheet balancing
Certification
- CBCS - Certified Billing and Coding Specialist
- CMAA - Certified Medical Administrative Assistant
- Certified in QuickBooks online
- Licensed Cosmetologist
- Accountant class - 2015
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Greenburgh Community Health Center
2023.10 - Current
COVID-19 Contact Tracer
Staffing Solutions Organization
2021.03 - 2021.08
Head Cashier
Modells Sporing Goods
2019.08 - 2021.01
Assistant Manager
Payless Shoe Source
2017.11 - 2019.05
Hair Salon Assistant
J&S Beauty Salon
2016.04 - 2020.01
Department Lead
Kmart, Sears Holding
2015.09 - 2018.11
BBA - Business Administration
The College of Westchester
- CBCS - Certified Billing and Coding Specialist
- CMAA - Certified Medical Administrative Assistant
- Certified in QuickBooks online
- Licensed Cosmetologist
- Accountant class - 2015
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