Mayra A. Ramirez
Fredericksburg,VA
Summary
Strongly knowledgeable EHR Trainer with extensive experience in MHS Genesis to include tracks such as Revenue Cycle, Ambulatory, and Patient Accounting. I am seeking an opportunity to use my expertise and enthusiasm to educate and assist customers in optimizing software solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Functions Advisor (EHR TRAINER)
Deepmile - Naval Health Clinic Quantico
01.2022 - 06.2024
- Delivered classroom Instructor Led Training in person, over the shoulder, and remote for the Defense Health Agency (DHA) Electronic Healthcare Record (EHR) system MHS GENESIS: Certified in the following tracks: Ambulatory, Revenue Cycle, and Patient accounting
- Previously trained programs: AHLTA, CHCS, HAIMS, and JLV
- Provided support for over 500 end users at the NHC Quantico / Washington Navy Yard Clinic/ TBS/ OCS
- Subject matter expert for Revenue Cycle for the National Capital Region often assisting with issues at other sites that could not be resolved internally
- Assisted with the launch of EHR University as one of the initial pilot trainers
- Provided accurate, timely and coordinated training schedules and training status updates to leadership
- Formulated training outlines and determined instructional methods, utilizing methods such as individual training, group instruction, over-the-shoulder support, virtual training, and train-the-trainer
- Performed administrative functions necessary to deliver and document training programs
Clinical Systems Administration
Naval Health Clinic Quantico
01.2022 - 03.2023
- Utilized DHA trouble ticketing system to respond to support trouble tickets
- Assisted users with mapping printers and installing software when requested
- Assisted users with setting up outlook email accounts
- Clinical systems password resets
- New user account creation and management of security groups
- Managed end user clinical access rights
- Assigned and edited access keys for end users when needed
- Changed provider roles / credentials when needed
- Syncing of clinical system user accounts
- Adding menus to user account profiles when needed
- User account management to maintain cybersecurity compliance
- Removed end users from associated clinics when checking out of the command
- Assisted with provider empanelment’s in CHCS
MEDICAL SUPPORT ASSISTANT
ROBERT E. BUSH NAVAL HOSPITAL
01.2018 - 06.2020
- Maintained schedules for providers
- Records management
- Coordinated employee travel and schedules, maintained up to date certifications for providers
- made and confirmed appointments, checked patients in and verified insurance eligibility
- assisted with referral booking and referral input, assisted with clinic prep, assisted with opening and closing schedules in CHCS
- assisted with keeping CAF folders up to date, ensured that clinic flow ran properly and smoothly
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
MEDICAL ASSISTANT
MORONGO BASIN HEALTH CENTER
08.2017 - 03.2018
- Well child exams, vaccines, vision exams, audio exams, making and cancelling appointments
- Assisted with the chiropractic clinic, assisted with optometry, EHR (NextGen)
MEDICAL ASSISTANT INSTRUCTOR
BRIGHTWOOD COLLEGE
02.2016 - 12.2016
- Instructor for allied health and medical assistant program
- Coordinated externships
- Responsible for externship site visits
- Substituted when needed for other programs
- CPR/ BLS instructor
- Had over 100 students graduate under my instruction during my time at BrightWood
Education
Associate in arts - Liberal Arts: Math and Science
COPPER MOUNTIAN COLLEGE
06-2020
No Degree - Medical Assistant Certification
BRADFORD SCHOOL OF BUSINESS
01-2008
Skills
- Virtual and In-Person Training
- Clinic rounding for over the shoulder support
- Train the Trainer Programs
- Training scheduling and coordination
- Hospital and ambulatory registration and scheduling experience
- Patient accounting experience
- Ambulatory experience and expertise
- Engagement Techniques
- Strong Communication skills
- Project Team Collaboration
- Expertise in workflow design
- Experience in deployment and go lives of Cerner systems
Security Clearance
Tier 3, SECRET, Active, 06/21/18
Certification
MHS Genesis Cerfitications:
Revenue Cycle - November 2022
Ambulatory - December 2022
Patient Accounting - October 2023
Timeline
Clinical Functions Advisor (EHR TRAINER)
Deepmile - Naval Health Clinic Quantico
01.2022 - 06.2024
Clinical Systems Administration
Naval Health Clinic Quantico
01.2022 - 03.2023
MEDICAL SUPPORT ASSISTANT
ROBERT E. BUSH NAVAL HOSPITAL
01.2018 - 06.2020
MEDICAL ASSISTANT
MORONGO BASIN HEALTH CENTER
08.2017 - 03.2018
MEDICAL ASSISTANT INSTRUCTOR
BRIGHTWOOD COLLEGE
02.2016 - 12.2016
Associate in arts - Liberal Arts: Math and Science
COPPER MOUNTIAN COLLEGE
No Degree - Medical Assistant Certification
BRADFORD SCHOOL OF BUSINESS
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