Mayra Arcos
Visalia,CA
Summary
Civil Processor for Sheriff’s Department handling all levies and garnishments inclusive. Implementing civil codes and procedure to revise all documents and ensure they are correct to proceed with requested service(s) and court order. Interact and interpret inquiries made by public walk-in, email, or phone in English and Spanish. Previously, managed with 2+ years of experience in accounts receivables, credit and collections management. Proven ability to implement effective office and credit policies and procedures to enhance receivables and increase overall office efficiency in fast-paced environments. Detailed oriented with expertise in customer service operations, dispute resolution and revenue recognition. Excellent time management and analytical abilities. Outstanding leadership and communication skills.
Overview
9
9
years of professional experience
Work History
Civil Processor
Tulare County Sheriff’s Department
10.2018 - Current
- Upon completion of Civil School and Advanced Civil School I have the ability to efficiently implement this knowledge on daily basis to complete daily responsibilities
- Responsibilities entail but are not limited to revising all received legal documentation is in compliance to civil code
- After confirming compliance proceed to process information in a timely manner
- Primary Spanish interpreter for any calls, emails, or walk in individual(s) requiring interpretation
- Completed county’s Spanish Exam qualifying me to apply fluent biliterate skills
- Successfully translated official Sheriff Instructions to Spanish, Sheriff Instructions are used on a daily basis and is now an official form on the Tulare County website
- Have also successfully translated several official forms that are fluently used on a daily basis within the Civil Department
- Demonstrate complete reliability to carry out daily tasks with absolute sensitivity to confidential information
- Maintain a professional and efficient personality in all circumstances in an environment where priorities are subject to change.
Assistant Manager
Don Roberto Jewelers
01.2015 - 10.2018
- Successfully manage day-to-day operations of five collectors, three credit analysts and clerical staff of two
- Increased past-due collections and overall efficiency of by $150,000
- Recognized for generating collection revenues of $1 million leading all branch collection units
- Resolve employee conflicts through pre-negotiating planning and behavior analysis procedure
- Motivate staff creating an atmosphere conducive to higher worker productivity resulting in increase in the number of payments
- Oversee bottom-line metrics, including detailed strategic analysis and account placement
- Analyze auto-dialer reports, telephone and detailed computer logs to ensure collector effectiveness
- Perform employee evaluations, interviews, hiring and terminations
- Produce and implement department collection manual to train new associates
- Analyze credit reports, Profit & Loss and Balance Sheet reports with Regional and District managers for guidelines to establish credit for customers
- Effectively collaborate with sales, credit and I.T Center
- Produce month-end and quarterly reports for branch and district managers
- Perform bank deposits and daily reconciliation of all collections, receivable and revenue accounts
- Prepare and filed summons and complaints, judgments, abstracts, writs of execution and represented branch in small claims court.
Education
Bachelor of Arts - Psychology
Fresno Pacific University
Fresno, CA11.2023
B.A. Credits - Psychology
University of California Merced
Merced, CA05.2013
Skills
- Biliterate (Spanish)
- Civil Procedures (Codes)
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Data entry experience
- Multitasking and Organizing
- Critical Thinking
- Recordkeeping proficiency
- Document Management
- Employee Training
- Paperwork management
- Records Management
- Proficient in Microsoft Office
Languages
Spanish
Timeline
Civil Processor
Tulare County Sheriff’s Department
10.2018 - Current
Assistant Manager
Don Roberto Jewelers
01.2015 - 10.2018
Bachelor of Arts - Psychology
Fresno Pacific University
B.A. Credits - Psychology
University of California Merced
Similar Profiles
Iridiana MorenoIridiana Moreno
Probation Correctional Officer at Tulare County Probation DepartmentProbation Correctional Officer at Tulare County Probation Department
Alexis JonesAlexis Jones
Dispatcher I at Tulare County Fire DepartmentDispatcher I at Tulare County Fire Department
Gina HunterGina Hunter
Department Secretary at Tulare County Probation DepartmentDepartment Secretary at Tulare County Probation Department
Angel LunaAngel Luna
Order Processor at Randstad/ Boundtree LLCOrder Processor at Randstad/ Boundtree LLC
Janet RobinsonJanet Robinson
CWS Policy and Program Specialist at Tulare County Health and Human Services AgencyCWS Policy and Program Specialist at Tulare County Health and Human Services Agency