Mayra Arias
Santa Ana,CA
Summary
Highly motivated and certified Pharmacy Technician with extensive training in retail pharmacy. Solid foundation in prescription processing, pharmaceutical calculations, and pharmacy procedures. Committed to expanding knowledge and acquiring new skills to excel. Eager to embrace opportunities for growth and advancement.
Overview
12
12
years of professional experience
Work History
Pharmacy Referral Coordinator
Prospect Medical Group
03.2019 - Current
- Process referral requests from patients, doctors and other health care professionals.
- Respond to patient inquiries to offer timely updates regarding referral status.
- Establish strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Develop comprehensive knowledge of insurance requirements.
- Keep healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Monitor referrals to foster timely completion and followed up with physicians to facilitate.
- Assist with staff training initiatives related to the referral process, sharing expertise gained from experience.
- Attend continuing education courses to stay current on referral processes and best practices.
Pharmacy Technician
Optum Rx
09.2018 - 11.2018
- Office/Call center setting.
- Documented clinical information required for Prior Authorization drug coverage.
- Depending on the medication and the information provided by prescribers, medication could potentially approve/deny at technician level. In other cases, many medications required clinical Pharmacist to further review the clinical information gathered by Technician.
- Communicated instructions to patients or health providers.
Pharmacy Technician
CVS Pharmacy
08.2015 - 10.2018
- Resolve non-routine issues like third-party billing, computer system and customer service issues.
- Effectively prioritize tasks and organize workflow to increase efficiency.
- Answer incoming phone calls and address questions from customers and healthcare providers.
- Assist other pharmacy staff with drug inventory, purchasing, and receiving.
- Work closely with Pharmacy Care Queue's providing excellent patient care. Prompting daily follow up's on any pending issue's like Doctor/Third-Party authorizations. Calls are also populated daily for patients who inconsistently pick up therapeutic medication to help improve their path to better health.
- Monitor and maintain department performance metrics.
- Implement standard procedures for packaging and labeling pharmaceuticals to ensure quality, security and proper distribution.
Pharmacy Technician
Bristol Medical Pharmacy
03.2013 - 08.2015
- Process referral requests from patients, doctors and other health care professionals.
- Respond to patient inquiries to offer timely updates regarding referral status.
- Establish strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Develop comprehensive knowledge of insurance requirements.
- Keep healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Monitor referrals to foster timely completion and followed up with physicians to facilitate.
- Assist with staff training initiatives related to the referral process, sharing expertise gained from experience.
- Attend continuing education courses to stay current on referral processes and best practices.
Education
Pharmacy Technician Certification - Pharmacy
Everest College
Santa Ana, CA2013
High School Diploma -
Cesar Chavez High School
Santa Ana, CA2011
Skills
- Bilingual English/Spanish speaker
- Customer Service
- Multitasking
- Maintain a professional and outgoing attitude
- Ability to perform individually or as a team
- Quick learner
- Very efficient in a fast paced environment
Timeline
Pharmacy Referral Coordinator
Prospect Medical Group
03.2019 - Current
Pharmacy Technician
Optum Rx
09.2018 - 11.2018
Pharmacy Technician
CVS Pharmacy
08.2015 - 10.2018
Pharmacy Technician
Bristol Medical Pharmacy
03.2013 - 08.2015
Pharmacy Technician Certification - Pharmacy
Everest College
High School Diploma -
Cesar Chavez High School
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