Assistant Operations Manager
Commercal Bank of California
Los Angeles, CA
07/16/14 - 07/26/24
- Developed strategic plans for improving operational processes and increasing productivity levels.
- Identified areas for process improvement and developed strategies to enhance efficiency.
- Prepared detailed reports summarizing operational objectives achieved over a given period of time.
- Assisted in the recruitment, training, and evaluation of personnel.
- Developed and implemented operational procedures to ensure efficient workflow.
- Ensured compliance with safety regulations and industry standards.
- Ensured that all operational tasks were completed within established timeframes.
- Provided guidance and support to team members in order to meet project deadlines.
- Resolved customer complaints in a timely manner.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Collaborated with other departments to coordinate activities related to operations management.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Monitored daily operations for compliance with quality standards and safety regulations.
- Resolved customer complaints promptly and professionally.
- Educated operations team on best practices, company policies and service excellence standards.
