Mayra A Vega
Grand Prairie,TX
Summary
Dynamic customer service professional with a proven track record at Chewy, excelling in problem-solving and effective communication. Skilled in Spanish translation and adept at building strong customer relationships, I consistently enhance satisfaction and drive repeat business through proactive engagement and a commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chewy
Dallas, Texas
02.2025 - 08.2025
- Resolved billing issues and provided accurate account information.
- Educated customers on device features and troubleshooting techniques.
- Managed customer complaints with empathy and effective communication skills.
- Collaborated with team members to streamline service processes.
- Maintained detailed records of customer interactions in the database.
- Enhanced customer satisfaction through proactive problem-solving techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Digital Retail Associate
Toyota
06.2018 - 09.2024
- Explained product performance, application, benefits and options to prospective customers
- Monitored customer contacts, service, follow-up and lead generation
- Communicated with customers to build rapport and encourage repeat business
- Prospected follow-up calls and gauged customer satisfaction
- Contacted customers to promote current marketing incentives
- Documented and updated customer inquiries in CRM system
- Scheduled sales appointments and rescheduled no-show customers
- Exceeded quotas frequently with continuous product pushes and attention to customer needs
- Improved sales process by delivering feedback to management
- Sustained revenue by bringing in new customers and continuously connecting with established accounts
- Accomplished multiple tasks in a fast-paced environment
- Satisfied customers through efficient payment processing and delivery coordination
Customer Service Representative
T-mobile
10.2015 - 05.2017
- Anticipated needs and resolved problems to keep customers happy
- Built trusting relationship with customers to better understand needs
- Handled customer inquiries, payments and service requests
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Documented, researched and resolved customer service issues
- Informed customers of promotions and special offers to increase sales
Education
High School Diploma -
South Grand Prairie
Grand Prairie, TX05-2011
Some College (No Degree) - Business Administration And Management
Mountain View College
Dallas, TXSkills
- Excellent Communication
- Spanish Language Translation
- Customer Service
- Flexible and Adaptable
- Organization
- Reliability
- Customer service
- Problem solving
- Effective communication
Certification
- Certified Product Specialist, Toyota of Irving
- Sales Essentials Certificate
- Sales Manager Certificate
- MCAS Microsoft Certified
Timeline
Customer Service Representative
Chewy
02.2025 - 08.2025
Digital Retail Associate
Toyota
06.2018 - 09.2024
Customer Service Representative
T-mobile
10.2015 - 05.2017
High School Diploma -
South Grand Prairie
Some College (No Degree) - Business Administration And Management
Mountain View College