Mayra Avila

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.

• Support customers with internet and cable inquires

- slow internet speeds, equipment research, emails, apps, anti-viruses, missing channels etc.

• Billing inquiries
• Explore different packages co. offered
• Enhanced user experience by addressing and resolving technical issues promptly.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
• Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

• Educate clients on current coverages and assess if coverages are adequate for each individual needs
• Collect payments
• Billing
• Cross sell on auto loans and life insurance.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Sell Auto insurance based on individual needs.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

• Educate customers on each type of insurance coverage and make recommendations based on their needs
• Billing questions
• Cross sell renters insurance
• Maintain all insurance documents in a confidential way.