Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayra Barrera

Bend,OR

Summary

Enthusiastic Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient cleaner operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

30
30
years of professional experience

Work History

Cleaning Manager

Barrier Masters Cleaning
Deschutes Country, OR
05.2014 - Current
  • Developed and implemented cleaning processes to ensure consistent and high-quality results.
  • Organized and managed staff of cleaners, assigning tasks and monitoring performance.
  • Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.
  • Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
  • Resolved customer complaints concerning cleanliness or service issues promptly and professionally.
  • Ensured compliance with all applicable health codes in the workplace through regular audits.
  • Reviewed daily timesheets submitted by cleaners to ensure accuracy of hours worked.
  • Maintained records of service requests from clients regarding specific cleaning requirements.
  • Established quality control measures to ensure that work is completed according to standards set forth by the company.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Practiced safe work habits and wore protective safety equipment.
  • Verified each completed room against standard plans to maintain consistency.

Cashier

super burrito
Dechutes Country, OR
01.2016 - 05.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.

Receptionist

el centro del pueblo
Los Angeles, CA
02.2010 - 09.2013
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Created badges for temporary personnel who entered the building on a daily basis.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Reported suspicious individuals to supervisor.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Used company badging system to create badges for new employees and visitors.

Pawnbroker

Amarillo pawn shop
Hartington Park, CA
02.2003 - 09.2012
  • Maintained accurate records of all transactions and inventory.
  • Verified authenticity and value of items brought in for pawning or selling.
  • Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
  • Processed loan applications and determined appropriate loan amounts based on customer's financial information.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
  • Negotiated loan repayment plans with customers when necessary.
  • Ensured the store was kept clean, neat and organized at all times.
  • Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
  • Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
  • Created displays to promote new products or services offered by the store.
  • Balanced daily takings against receipts issued to ensure accuracy of reported revenues.
  • Resolved customer complaints effectively in a polite and professional manner.
  • Followed applicable laws governing pawnbroking operations in the state and country.
  • Maintained close relationships with local law enforcement agencies to ensure compliance with regulations.
  • Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
  • Participated in weekly team meetings to discuss operational issues or improvements that could be made within the business.
  • Prepared detailed reports on current inventory levels, number of loans processed each day, total revenue generated.
  • Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
  • Appraised items, including jewelry, to determine product value and authenticity.
  • Valued items according to current market conditions and negotiated with customers regarding prices.
  • Explained store policies and procedures to customers and responded to questions about loan terms.
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Set terms for loans and collateral, including rate, fee and expiration date.
  • Arranged items for sale in display cases and on racks to achieve profit objectives.
  • Evaluated customer merchandise to make purchasing decisions for store.
  • Priced, tagged and resold items not retrieved by owners within specified timeframes.
  • Evaluated item quality and value to determine correct offer amounts.
  • Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
  • Checked identification for every individual bringing in merchandise and verified against police stolen item database.
  • Recommended store merchandise to fit customers' unique shopping needs and budgets.
  • Verified identification, wrote out paperwork and documented transactions in computer system using [Software].
  • Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
  • Created eye-catching window displays to draw customers into store.
  • Researched electronics and other items online to identify market value.
  • Handled payments and deposits, including large amounts of cash securely for $[Amount] annual revenue-producing business.
  • Counted inventory every [Timeframe] and produced reports for management detailing such information.
  • Performed [Timeframe] reviews of aging loans to identify merchandise ready for sale.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Recognized security risks to properly handle situations.
  • Reduced process lags by training employees on best practices and protocols.
  • Posed as models for advertising, artistic creation and display of goods.

Jewelry Sales Manager

down town los angeles
Los Angeles, CA
06.1994 - 03.2002
  • Managed a team of jewelry sales associates to ensure customer satisfaction and successful sales.
  • Developed strategies for increasing jewelry sales, including the implementation of promotional campaigns and discounts.
  • Monitored inventory levels and placed orders with vendors to restock merchandise as needed.
  • Assisted customers in selecting items that best suited their needs while meeting monthly sales goals.
  • Conducted regular performance reviews with employees to discuss areas of improvement and successes achieved.
  • Investigated customer complaints regarding quality or dissatisfaction with purchased items promptly.
  • Maintained accurate records of all transactions, including cash receipts and credit card payments.
  • Performed opening and closing duties such as counting money in the register drawer, setting alarms.
  • Organized special events such as trunk shows or holiday promotions to attract new customers.
  • Implemented effective merchandising techniques to promote products within the store environment.
  • Researched competitive pricing information from other local retailers to ensure prices remain competitive.
  • Coordinated with suppliers on delivery timescales for new shipments of jewelry collections.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Conducted market research and reported on competitors.
  • Determined price schedules and discount rates.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Oversaw regional and local sales managers and staff.
  • Ensured compliance with company policies and procedures by monitoring employee activities.
  • Participated in community events such as charity drives or fundraisers to increase brand awareness.
  • Responded promptly and professionally to emails and phone calls from customers seeking assistance or advice.

Education

GED -

Belmond High
Los Angeles, CA
01-1994

Skills

  • Chemical Handling
  • Workload prioritization
  • Scheduling abilities
  • Supply Ordering
  • Task Delegation
  • Cleaning practices
  • Department coordination
  • Staff Scheduling
  • Vacuuming and sweeping
  • Mopping and buffing floors
  • Staff Training and Development
  • Washing windows
  • Customer Relationship Management
  • Customer Service
  • Performance Improvements
  • Window Cleaning
  • Quality assurance and control
  • Cleaning and sanitation
  • Health and safety compliance
  • Quality improvements
  • Sanitation Standards
  • Waste disposal
  • Customer service-focused
  • Quality Assurance

Languages

Spanish
Professional

Timeline

Cashier

super burrito
01.2016 - 05.2022

Cleaning Manager

Barrier Masters Cleaning
05.2014 - Current

Receptionist

el centro del pueblo
02.2010 - 09.2013

Pawnbroker

Amarillo pawn shop
02.2003 - 09.2012

Jewelry Sales Manager

down town los angeles
06.1994 - 03.2002

GED -

Belmond High
Mayra Barrera