Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mayra Barrera

GREENACRES,FL

Summary

Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Care Coordinator

Gastro Health Lite
West Palm Beach, FL
01.2023 - Current
  • Scheduled appointments and managed patient follow-up communications.
  • Educated patients on preparation instructions.
  • Reviewed patient records to ensure that accurate information about insurance is on the charts.
  • Collaborated with insurance providers to verify coverage and benefits.
  • Addressed patient inquiries and resolved concerns efficiently.
  • Responded promptly to inquiries from patients regarding their care plans.
  • Scheduled appointments for procedures.
  • Obtained authorization from insurance companies for upcoming procedures.
  • Trained new medical and facility staff.
  • Collect co-payment for procedures.
  • Send medication to the pharmacy.
  • Communicated with patients the co-payment responsibilities.

Medical Assistant

Gastro Health
West Palm Beach, FL
01.2023 - Current
  • Prepared examination rooms and ensured medical equipment was functional and sterile.
  • Recorded patient histories, symptoms, and vital signs accurately during visits.
  • Managed patient scheduling and coordinated follow-up appointments effectively.
  • Administered medications and provided instructions for use to patients as needed.
  • Educated patients about gastrointestinal health, treatment options, and preventive care.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized patient charts before each day's clinic sessions began.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Explained treatment procedures and physicians' instructions.

— Front Desk Receptionist / Referral Coordinator

Columbia medical center
Greenacres, FL
04.2021 - 01.2023
  • ● Answer phone calls, register new patients, and schedule patients, take messages for providers and other sta as appropriate. Remove voicemail from the front desk phone and return calls as necessary or create messages in EMR.
  • ● Schedule new patient, follow-up and post-op appointments. Schedule referrals ASAP from referring providers.
  • ● Prioritizes referrals by their urgency and addresses them in a timely manner.
  • ● Experience in authorizing referrals
  • ● Participates in the selection, orientation and training of referral personnel.
  • ● Ensures complete demographic, insurance information and appropriate/pertaining clinical information is sent to referred specialists.
  • ● Contacts insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as, history, diagnosis and prognosis to insurance companies if deemed necessary to prove medical necessity of services.
  • ● Reviews details and expectations about the referral with both ordering providers and patients. Requests new referrals to be ordered when applicable.
  • ● Point of contact for patients and specialists for any questions or rising concerns. Assist in problem solving potential issues related to their referral due to language or social barriers. If unable to help, assist in finding the right point of contact to further help

Cashier & Waiter

Tacos al Carbon
Lake Worth, FL
01.2010 - 04.2021
  • Assisted customers with menu selections and food recommendations.
  • Handled cash and credit payments accurately during peak hours.
  • Maintained cleanliness of the work area and dining environment.
  • Collaborated with kitchen staff to ensure timely order fulfillment.
  • Resolved customer inquiries and complaints promptly and professionally.
  • Trained new cashiers on register operation and customer service standards.
  • Stocked supplies and organized merchandise for optimal presentation.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Medical Assistant

Florida Carrera College
11-2022

High School Diploma -

Ambrose Bay Hight School
01-2022

Skills

  • Bilingual
  • Patient scheduling
  • Insurance verification
  • Care plan coordination
  • Medical record management
  • Appointment management
  • Referral processing
  • Patient education
  • Problem solving
  • Patient satisfaction
  • Critical thinking
  • Excellent communication
  • Multitasking
  • Workflow management

Accomplishments

  • Honor Roll Student Student.
  • Student Ambassador
  • Perfect Attendance

Certification

  • Medical Assistance Certificate.

Languages

English
Professional
Spanish
Full Professional

Timeline

Care Coordinator

Gastro Health Lite
01.2023 - Current

Medical Assistant

Gastro Health
01.2023 - Current

— Front Desk Receptionist / Referral Coordinator

Columbia medical center
04.2021 - 01.2023

Cashier & Waiter

Tacos al Carbon
01.2010 - 04.2021

Medical Assistant

Florida Carrera College

High School Diploma -

Ambrose Bay Hight School

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