Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayra Bautista

Houston,TX

Summary

Dedicated Community Manager with 25 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with a friendly and professional demeanor.

Overview

19
19
years of professional experience

Work History

Community Manager

Madera Residential
09.2019 - 06.2023
  • Managed community within established cost constraints.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Effectively managed team of 7 maintenance and activities personnel.
  • Collaborated with maintenance and vendors during interior renovations and construction.
  • Boosted renewal rents 15-20% while maintaining 93% level on effective rent numbers.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
  • Evaluated property conditions and recommended improvements.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.

Assistant Manager

Price Realty Corporation
09.2017 - 03.2019
  • Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Escalated major issues to property manager for immediate remediation.
  • Kept accurate records of all resident and tenant correspondence.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Oversaw monthly collections of 95% or higher and maintained high payment rates by building positive relationships with tenants.

Assistant Manager

Bell Partners Inc
09.2014 - 09.2017
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Community Manager

GFI Management
03.2008 - 07.2012
  • Managed community within established cost constraints.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Oversaw 5-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
  • Evaluated property conditions and recommended improvements.

Assistant Manager

AMD Management
11.2004 - 02.2008
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Trained and motivated leasing staff during bi-monthly trainings.

Education

GED -

Northbrook High School
Houston, TX

Skills

  • Client Relations
  • Monthly Fee and Payment Collection
  • Decision Making
  • Violation Resolution
  • Customer Relations
  • Multitasking and Prioritization
  • Team Building

Languages

Spanish
Professional Working

Timeline

Community Manager

Madera Residential
09.2019 - 06.2023

Assistant Manager

Price Realty Corporation
09.2017 - 03.2019

Assistant Manager

Bell Partners Inc
09.2014 - 09.2017

Community Manager

GFI Management
03.2008 - 07.2012

Assistant Manager

AMD Management
11.2004 - 02.2008

GED -

Northbrook High School

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