Mayra Berber
Vacaville,CA
Summary
Dynamic customer service professional with a proven track record at DivaX, excelling in complaint resolution and client relations. Recognized for enhancing productivity through adaptability and delivering tailored support. Skilled in Microsoft Office Suite, I foster empathetic relationships, consistently exceeding service standards and driving promotional sales.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
DivaX
05.2024 - 10.2024
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Receptionist
California Lifestyle Foundation
08.2023 - 01.2024
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
Main Server
La Favorita Meat Market
04.2021 - 03.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
Education
No Degree - Computer And Information Sciences
Solano Community College
Fairfield, CA10-2029
GED -
Armijo High School
Fairfield, CA08-2023
Skills
- Scheduling
- Complaint resolution
- Team development
- Punctuality and reliability
- Conflict mediation
- Grammar
- Positive and professional
- Customer service
- Adaptability and flexibility
- Microsoft Office Suite
- Sales expertise
- Training development aptitude
- Client relations
- Product promotion
- Call management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
DivaX
05.2024 - 10.2024
Receptionist
California Lifestyle Foundation
08.2023 - 01.2024
Main Server
La Favorita Meat Market
04.2021 - 03.2022
No Degree - Computer And Information Sciences
Solano Community College
GED -
Armijo High School
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