Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
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Mayra Bernardino

Coral Gables,FL

Summary

Hardworking and passionate luxury brand professional with a history of exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience

Work History

Boutique Manager

Lafayette 148 New York
06.2022 - Current
  • Increased sales through effective visual merchandising and creative window displays.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
  • Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
  • Developed a loyal client base by building strong relationships and offering exceptional service.
  • Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
  • Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
  • Established clear performance expectations for staff members, fostering accountability through regular reviews and feedback sessions.
  • Collaborated with buyers to select seasonal inventory aligned with current fashion trends and customer preferences.

Manager

Chanel
01.2019 - 06.2021
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed the entire Fashion Jewelry and Accessories department, overseeing analysis, reporting, assortment planning, and collaboration with Home Office buying team.
  • Ensured all team members received comprehensive and ongoing training in Chanel savoir-faire, product knowledge, and service excellence.
  • Led the development of over 50 associates, fostering a positive working environment and instilling a culture of feedback, diversity, and collaboration.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Store Manager

Tiffany & Co
01.2015 - 01.2018
  • Developed and led teams to achieve sales plans while improving store's KPI results.
  • Managed the hiring process, training initiatives, and oversight responsibilities for a team consisting of 15 + employees.
  • Motivated and acknowledged staff members to boost team morale and productivity.
  • Facilitated morning huddles to inspire team members and establish a positive atmosphere, illustrating an unwavering commitment to meeting objectives.
  • Engaged with customers in-store to drive sales and strengthen client relationships.
  • Offered top-notch operational support to achieve superior sales and service results.

Store Manager

Swarovski
01.2008 - 01.2015
  • Acknowledged for surpassing sales targets and consistently maintaining shrinkage levels lower than the company's set objective.
  • Provided visual support training to all independent Swarovski retailers.
  • Organized and executed celebrity events resulting in acquiring new clients, boosting sales, and elevating brand recognition in the marketplace.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Skills

  • Effective Leadership
  • Team Building
  • Retail Sales
  • Store Operations
  • KPI Tracking
  • Customer Service Management
  • Operations Management
  • Revenue Growth
  • Attention to Detail
  • Excellent Communication
  • Reliability

Accomplishments

  • 2011 U.S Manager of the Year, Daniel Swarovski Award Recipient.
  • Achieved certification as a Regional Management Trainer.
  • Achieved for 2 years highest UPT among all Lafayette 148 retail boutiques.

Languages

Spanish

Timeline

Boutique Manager

Lafayette 148 New York
06.2022 - Current

Manager

Chanel
01.2019 - 06.2021

Assistant Store Manager

Tiffany & Co
01.2015 - 01.2018

Store Manager

Swarovski
01.2008 - 01.2015

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Mayra Bernardino