Mayra Bolanos
Stafford,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Universal Teller
Truist Financial
08.2021 - Current
- Identify cross-selling opportunities and direct potential customers to the correct department
- Boosted sales of loan products by offering services to new and established customers.
- Properly authenticate the client as the account owner
- Kept cash box accurate and secure with good management and monitoring abilities.
- Managed customers' checking, savings, and investment accounts with knowledgeable strategies.
- Assessed customer accounts to identify potential suspicious activity and discrepancies.
- Sorted and arranged money in cash boxes and coin dispensers.
- Updated customer accounts and adjusted balances to reflect new totals.
- Captured customer details for card issuance and delivery.
- Requested cash resupply to support individual and business transactions.
- Processed bill payments, verifying payment dates and amounts due.
- Received checks and cash, verified amounts, and checked the accuracy of deposit slips.
- Resolved customer issues, addressing account problems and discrepancies.
- Reduced in-person customer service requests by teaching customers how to fully utilize available banking tools and mobile applications.
Administrative Assistant
Ourisman Fairfax Toyota
01.2020 - 07.2021
- Processed expense reporting and account reconciliation.
- Answered incoming calls, took and relayed messages
- Supported daily operations with administrative expertise, including file management, document control, and operational reporting.
- Wrote professional business correspondence for letters and emails.
- Addressed office equipment needs relating to printers, and office supplies.
- Received and distributed incoming mail
- Helped maintain office organization for aesthetic appeal and easy access to supplies.
- Updated databases and spreadsheets regularly to track progress.
- Created professional copy for newsletters,
Product Specialist
Ourisman Chantilly Toyota
02.2019 - 01.2020
- Reviewing vehicle specifications and unique technology with new customers after purchase
- Ensuring as a product specialist, familiarizing with new vehicles and updates
- Explain product performance, application, and benefits to prospective customers
- Communicating with other Toyota dealerships when dealer exchanges are being made
- Providing adequate license plates and tags for each new vehicle.
- Trained and provided coaching to junior team members.
- Logged phone numbers and email addresses to contact customers for follow-ups.
Retail Sales Associate
H&M Hennes & Mauritz
09.2018 - 02.2019
- Informed customers of promotions and special offers to increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled issues professionally to company standards.
- Processed payments quickly to keep customer flow moving.
- Resolved customer concerns using strong communication and conflict management skills.
- Rotated stock using clearance markdowns and special sales promotions.
- Assisted customers with sales and service needs.
- Improved sales process by delivering feedback to management.
- Handled stressful situations professionally and multitasked with ease.
- Answered customers' questions about products, prices, and availability.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
Online Grocery Associate
Walmart
07.2017 - 09.2018
- Provide customer service, answered questions, and resolved customer complaints.
- Effectively managed time to ensure each purchase was tailored to customer's needs.
- Organized items in storage areas, arranging similar items together for easy access.
- Advised customers on suitable substitutes for dated, discontinued, or unavailable products.
- Processed returns and exchanges for unwanted items, adhering to store policies.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Education
No Degree - Genereal Studies
Northern Virginia Community College
Woodbridge, VAHigh School Diploma -
North Stafford High School
Stafford, VA06.2017
Skills
- Public Relations
- Delinquency Notifications
- Banking Financial Software
- Balance Transfers
- Filing
- Advanced MS Office Suite Knowledge
- Cash Deposit Preparation
- Meeting Minutes
- Accounting Support
- Microsoft Office
- Excel Spreadsheets
- Excellent Written and Verbal Communication
- Leadership
- Truck Unloading
- Adaptable and Flexible
- POS System Operations
- Safety Protocols
- Cash Register Operations
- Rewards Programs
- Phone Systems
Languages
Spanish
Native or Bilingual
Timeline
Universal Teller
Truist Financial
08.2021 - Current
Administrative Assistant
Ourisman Fairfax Toyota
01.2020 - 07.2021
Product Specialist
Ourisman Chantilly Toyota
02.2019 - 01.2020
Retail Sales Associate
H&M Hennes & Mauritz
09.2018 - 02.2019
Online Grocery Associate
Walmart
07.2017 - 09.2018
No Degree - Genereal Studies
Northern Virginia Community College
High School Diploma -
North Stafford High School
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