Mayra Bonilla

*Provided trauma-informed crisis intervention and resolved conflicts effectively

*Established safe, structured environment, fostering trust and stability for youth in crisis

*Supported youth in achieving academic and employment goals through guidance and advocacy

*Ensured compliance with licensing standards while maintaining accurate documentation for youth services

*Coordinated daily operations, collaborating with staff to facilitate activities, transportation, and meals

• Organized tasks to streamline workflow
• Prioritized tasks effectively to meet deadlines
• Accurately sort, open, and process mail following established procedures
• Answered calls to maintain company standards
• Adapted quickly to changes in a dynamic work setting
• Analyzed issues to identify effective solutions
• Arranged documents systematically to enhance accessibility
• Proficient in Vertafore Agency Management software

• Welcoming and assisting customers upon arrival
• Answering and directing phone inquiries to the appropriate contacts
• Managed incoming and outgoing correspondence to facilitate effective communication
• Monitored and maintained office and breakroom inventory, placing orders when stock levels were low
• Followed up on reports and scheduled appointments to ensure adherence to timelines
• Facilitated collaboration with external vendors to meet project requirements effectively.
• Drafting contracts for potential lead purchases
• Preparing and processing eviction documentation