Mayra Castaneda
HTFFFCU
HOUSTON,TX
1
Language
13
years of professional experience
Dedicated Senior Member Services Representative with a strong focus on customer satisfaction, efficiency, and teamwork. Proven ability to train new staff and manage banking transactions with attention to detail.
Work History
Senior Member Services Representative
2 Years 2 Months- Provided exceptional member service, addressing inquiries and resolving issues efficiently.
- Promoted a positive work environment within the team through collaboration and open communication channels.
- Assisted in training new Member Services Representatives, sharing best practices for handling complex inquiries.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Balanced cash drawers and vault accounts on a daily basis with zero discrepancies.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
Personal Banker II
6 Years 4 Months- Cultivated strong client relationships to enhance customer loyalty and retention.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in the database.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Cross-sold bank products and services to meet customer needs and provide options.
Retail Banker
4 Years 4 Months- Developed personalized banking solutions to meet diverse customer financial needs.
- Managed daily branch operations to ensure compliance with banking regulations and policies.
- Trained and mentored junior staff on customer service best practices and operational procedures.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Consistently met or exceeded individual performance goals, contributing significantly to overall branch success.
- Executed wire transfers, stop payments and account transfers.
Education
High School Diploma
Skills
Reliability
Multitasking Abilities
Attention to detail
Customer service
Teamwork and collaboration
Customer service excellence
Money handling
Product and service sales
Languages
Spanish
Native or Bilingual
Timeline
Senior Member Services Representative
HTFFFCU
06.2024 - CurrentRead More
Personal Banker II
Prosperity Bank
01.2018 - 05.2024Read More
Retail Banker
Woodforest National Bank
08.2013 - 12.2017Read More
Chester Nimitz High School
High School Diploma
Read More