Mayra Castanon
Newark,United States
Summary
Reliable and enthusiastic Senior Receptionist/Patient Liaison/Scheduler, offering eleven years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database and scheduling. Experienced Senior Receptionist/Patient Liaison/Scheduler, with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Detail-oriented and knowledgeable Senior Receptionist skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities.
Conversational English and Spanish abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Positive and upbeat with strong relationship-building abilities. Reliable medical support professional with eleven years of experience in medical clinic/office environment. Expertly assist with office operations and physician support by gathering patient information, medical record and following with families. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Experienced with patient advocacy and communication, ensuring all patient concerns are addressed promptly. Utilizes strong interpersonal skills to build trust and facilitate clear communication between patients and healthcare teams. Knowledge of healthcare systems and patient rights ensures efficient resolution of issues and enhanced patient care.
Overview
17
17
years of professional experience
Work History
Patient Liaison/Senior Receptionist/Senior Patient Scheduler
Rutgers University Behavior Health Center
06.2008 - Current
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Obtained patients medical history, including medication information, as well insurance information.
- Gathered forms, copied insurance cards and as soon as they send it by fax or mail, to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry.
- Translating when necessary from Spanish to English.
- Acted as first point of contact and set appointments for prospective clients.
- Triaged incoming calls on daily basis-line phone system and directed to departments based on customer needs.
- Coordinated appointment scheduling and follow-ups, ensuring timely access to care for patients.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Sustained strong working relationships with various hospital departments, allowing for more efficient patient referrals and interdisciplinary collaboration.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
Education
High School Diploma -
Bloomfield High School
Bloomfield, NJNo Degree -
RUBHC
Newark, NJ Skills
- Multi-line telephone systems
- Customer and client relations
- Office administration
- Appointment scheduling
- Patient check-in
- Phone and email etiquette
- Data entry
- English & Spanish fluency
- Customer service
- Patient registration
- Documenting and recording information
- Professional demeanor
- Memorization and recall
- Sorting and labeling
- Computer skills
- Excellent communication skills
- Superb problem-solving skills
- Multi-tasking skills
Accomplishments
- Maintaining a happy and healthy family life as well as a career.
- Handling challenge, complexity and change.
- Being able to pursue interesting, high-quality work that has a positive impact.
- Establishing good health, financial stability and obtaining a college degree in another few years.
- Been able to feed the thousands of homeless families for over 4 years and enjoying every minute of giving back to my community.
Languages
Spanish
English
Timeline
Patient Liaison/Senior Receptionist/Senior Patient Scheduler
Rutgers University Behavior Health Center
06.2008 - Current
High School Diploma -
Bloomfield High School
No Degree -
RUBHC
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