Mayra Castro
Houston,TX
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
9
9
years of professional experience
Work History
Accountant
One Shot Freight LLC
12.2021 - 08.2023
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
Dispatcher
ADA Transportation
03.2015 - 12.2020
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained updated and detailed records of calls in physical and electronic database.
Receptionist
Heights Dental Clinic
09.2014 - 02.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Associate of Arts - Radiology
Houston Community College
Houston, TX05.2026
Skills
- Multitask
- Bilingual
- Time Management
- Communication Skills
Timeline
Accountant
One Shot Freight LLC
12.2021 - 08.2023
Dispatcher
ADA Transportation
03.2015 - 12.2020
Receptionist
Heights Dental Clinic
09.2014 - 02.2016
Associate of Arts - Radiology
Houston Community College
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