Summary
Overview
Work History
Skills
Languages
Summary Of Experience
Timeline
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Mayra Cazarez

Los Angeles,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My objective is to find a company that is people oriented and prioritizes customer service excellence.

Overview

13
13
years of professional experience

Work History

Costumer Service Representative

San Diego Family Dermatology Clinic
07.2022 - 12.2022
  • Assisted patient with scheduling appointments, Emailed Dr's for patient care, Verified insurances, Verified authorizations for appointments and medications.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Scheduled surgery's, completed administrative activities and explain procedures regarding our services to address questions or concerns.

Communications specialist operator

UCSD Hospitals
02.2016 - 05.2022
  • 24 hour call center, answering incoming calls to UCSD medical center and Hospitals.
  • Direct calls to callers destination and page correct responding Doctors for after-hours assistance for patients
  • Answer the code line for the hospital in-patients and emergency room, page the correct responding Doctor or service needed for example: Code blue, Brain Code, Code stemi/Cath lab, code 10(Bomb Threat), Code Adam, Code Ecmo, Code Gray, Code Orange, Code Pink, Rapid Response, Code Red, Stroke code, Trauma Code, 911 Emergency Transport, Honor Walks and Code Sepsis
  • Document every detail for every code made
  • Handle Dr's pagers, Activate Deactivate or troubleshoot
  • We used cisco Finesse for our phone system and Epic for patient Database
  • Demonstrates time management completing work according to schedule.
  • Trained new hires and went over sent out pages for codes
  • I would stay late and adjusted my schedule when needed

Communication specialist

Bella Tosca Spa
02.2010 - 02.2016
  • Organized small to large social events & managed appointments scheduling for patients.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Skills

  • Information Security
  • Appointment Scheduling
  • Paperwork Processing

Languages

Fluent in English and Spanish

Summary Of Experience

Strive for excellence in all that I do, no matter the obstacles that may arise. I lead with integrity and courage setting an example for others to follow. Have been able to handle a fast-paced environment while maintaining great customer service and customer care while still completing tasks in a timely matter. Always have a positive attitude, enthusiastic and enjoy working with people in both team-based and independent capacities.

Timeline

Costumer Service Representative

San Diego Family Dermatology Clinic
07.2022 - 12.2022

Communications specialist operator

UCSD Hospitals
02.2016 - 05.2022

Communication specialist

Bella Tosca Spa
02.2010 - 02.2016

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Mayra Cazarez