Mayra A Ceballos
Victorville,CA
Summary
I have over 17 years of experience as a front and back office medical assistant. I've worked in family practice, urgent care, and orthopedic environment settings. I'm extremely hard-working, a team player, a fast learner, have exceptional multitasking capabilities, and am bilingual in Spanish, eager to find a challenging position where I will continue to increase my work experience to the best of my abilities. Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Sports medicine and orthopedic institute
Victorville, California
06.2023 - Current
- Cleaned and maintained medical equipment following procedures and standards.
- Prior authorizations for medications.
- Medical records.
- Instructed the patient and a family member on proper discharge.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Incorporated outside records into charts and EHR.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Documented notes during patient visits.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Managed multiple tasks and priorities in a high-volume, fast-paced environment.
- Collaborated with healthcare providers to communicate insurance coverage and authorization details.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Conducted follow-ups with insurance companies to expedite verification processes.
Medical Assistant
Friendly Medical cCenter
Hesperia, California
09.2007 - 06.2023
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Explained treatment procedures and physicians' instructions.
- Administered injections, medications and treatments as directed by the physician.
- Organized charts, documents and supplies to maintain team productivity.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Scheduled appointments for patients via phone and in person.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Monitored and recorded vital signs.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
- Performed EKG tests on patients in a timely and accurate manner.
- Assisted external auditors during annual audits by providing requested documents and information.
- Collected, posted and managed patient account payments.
Education
Medical Assistant
bryman
San Bernardino, CA01-2003
Skills
- Exceptional interpersonal communication skills
- Excellent time management
- Effective problem solver
- Exceptional phone etiquette
- Knowledgeable in medical terminology
- Vital sign monitors
- Wound care
- Immunizations
- Insurance authorizations
- Specimens collection and processing
- Medical office administration
- Injection draws
- Insurance verification
- Patient-focused care
- HIPAA compliance
- Attention to detail
Timeline
Medical Assistant
Sports medicine and orthopedic institute
06.2023 - Current
Medical Assistant
Friendly Medical cCenter
09.2007 - 06.2023
Medical Assistant
bryman