Hi, I’m
Mayra Chambers
Highland Park,IL
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
years of professional experience
Work History
Companies, Illinois
Social Media Manager/ Server & Bartender
09.2022 - 08.2023
Job overview
- Established and managed all social media for all 7 restaurants in group over all social platforms
- Increased customer engagement through social media
- Developed and managed content calendars for each platform to establish timely and relevant posts
- Monitored online presence of company's brand to engage with users and strengthen customer relationships
- Designed and implemented social media strategies to align with business goals
- Prepared and served food and alcoholic beverages including wine, craft beer and custom cocktails to 300-500 patrons/night
- Memorized 75+ popular and custom cocktail recipes, dozens of local beers and wines in order to give quality recommendations to guests
- Maintained bar clean, organized, and well-stocked by managing inventory, wiping down surface, loading/unloading dishes, and replenishing fresh ingredients
- Warmly welcomed 200+ patrons/night with smiles ensuring all were promptly served and satisfied
- Handled and processed $2,000+ in transactions per shift including credit, debt, and cash payments
- Suggested and implemented new features to develop brand awareness
- Developed relationships with influencers to grow reach of company and create wider visibility
- Conducted research to determine current benchmark trends and audience preferences
- Cultivated strong corporate image and identity with clear branding
- Reviewed marketing materials and documents for brand accuracy and trending design
Winkler McDavid & Associates , Ltd, Illinois
Administrative Assistant
03.2019 - 07.2022
Job overview
- Making travel arrangements
- Transcribed and organized information to assist in preparing speeches and presentations
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Supported company leader by managing budgets, scheduling appointments and organizing itinerary
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Established administrative work procedures to track staff's daily tasks
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
Granite Heroes, Illinois
Owner and Operator
02.2013 - 03.2019
Job overview
- Operated day-to-day functions of business by utilizing excellent problem-solving skills to resolve issues communicated by 10+ person team
- Schedule and sell services to clients while utilizing Google workspace & Square to ensure that updated, transactional information is easily available
- Address any consumer issues and questions expressed via platforms
- Raising awareness, understanding and consideration of services among potential consumers and the trade (architects, designers, contractors, realtors etc).
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Evaluated suppliers to maintain cost controls and improve operations
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
- Generated revenues yearly and effectively capitalized on industry growth
- Introduced new methods, practices, and systems to reduce turnaround time
- Restored natural stone (marble,granite,terrazzo,slate,concrete) by bringing it to the factory back finish.
- Organized equipment delivery for larger projects
NetNinjas Inc, Illinois
Social Media Manager
09.2013 - 07.2017
Job overview
- Created and published hyper local content to various website assets for multiple franchise companies
- Calibrated with multiple outside web vendors to achieve branding goals
- Media management of over 50+ programs for various product fields
- Assess which platforms are important most to and make present cases for change as appropriate (we currently have FB and IG, but have discussed Pinterest, Houzz and others).
- Increased customer engagement through social media
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Designed and implemented social media strategies to align with business goals
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements
- Developed and implemented tracking systems to measure results of posts and campaigns
- Cultivated strong corporate image and identity with clear branding
- Collaborated with other departments to develop integrated branding and public relations strategies
Concept Realty Group
Assistant Property Manager
04.2014 - 02.2015
Job overview
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Completed final move-out walk-throughs with tenants to identify required repairs
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Inspected common areas for cleanliness and notified maintenance of overflowing trash
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
- Collected and maintained careful records of rental payments and payment dates
- Conducted regular inspections of both interior and exterior of properties for damage
- Responded to Common Area Maintenance (CAM) inquiries
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
- Planned special events such as lotteries, dedications and project tours
Affiliated Podiatrist, Ltd
Office Manager
01.2005 - 01.2011
Job overview
- Created, maintained and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Managed office operations while scheduling appointments for two offices
- Reduced waste and pursued revenue development strategies to keep practice aligned with sales and profit targets
- Coached new hires on company processes while managing employees to achieve maximum production
Education
Realtors of Chicago, Chicago, IL
from Real Estate
2014
University Overview
- Completed professional development in real estate management
- Professional development completed in real estate leasing
Everest College - Chicago, Chicago, IL
Medical Assistant License from Medical Assisting
2005
University Overview
- Medical Assistant and Coding, Medical/Clinical Assistant
- Completed professional development in medical management
Skills
- Customer Success
- Customer Service Management
- Desktop Support
- Billing
- Branding
- Invoicing
- Scheduling
- Planning
- Marketing
- Sales
- Operations Management
- Social Media Management
- Twitter, Tiktok, Pinterest, Clubhouse
- Managing Complaints
- Excellent Multitasking
- Attention to Detail
- CRM and CMS Software
- Event Management
- Facebook, Instagram, LinkedIn
- Online Content Development
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Social Media Manager/ Server & Bartender
Companies
09.2022 - 08.2023
Administrative Assistant
Winkler McDavid & Associates , Ltd
03.2019 - 07.2022
Assistant Property Manager
Concept Realty Group
04.2014 - 02.2015
Social Media Manager
NetNinjas Inc
09.2013 - 07.2017
Owner and Operator
Granite Heroes
02.2013 - 03.2019
Office Manager
Affiliated Podiatrist, Ltd
01.2005 - 01.2011
Realtors of Chicago
from Real Estate
Everest College - Chicago
Medical Assistant License from Medical Assisting
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