MAYRA CHAVEZ
Miami,FL
Summary
Strategic Leader known for high productivity and efficient task completion. Skilled in team motivation, strategic planning, and conflict resolution, ensuring smooth operations and project success. Excel in communication, adaptability, and problem-solving to lead teams effectively towards achieving goals. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. time management and organizational skills to drive group success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Sales Leader
Golden Trust Insurance
Miami , FL
2023.09 - Current
- Managed assigned territory under supervisor direction and used consultative sales techniques to drive revenue growth.
- Managed physical and digital filing systems, and maintained accurate and accessible records.
- Led a team of 4 sales professionals, providing coaching and training as needed.
- Trained new team members on company policies and procedures related to conducting effective meetings.
- Tracked employee progress on assigned tasks and provided feedback.
- Collaborated with team members to ensure seamless coordination of schedules.
- Increased sale revenue by 2% each month for personal growth and team.
Account Representative
Richard Cossio, State Farm Insurance Agents Office
Miami , FL
2022.01 - 2023.09
- Seeking a challenging opportunity to leverage my strategic sales expertise, leadership skills, and customer-focused approach to contribute significantly to the success of a dynamic organization.
- Reviewed contracts, invoices and other documents for accuracy.
- Conducted sales presentations to potential customers.
- Managed multiple projects simultaneously while meeting deadlines.
- Developed and maintained relationships with key accounts, ensuring customer satisfaction.
Call Center Supervisor
Del Toro Insurance
Miami , FL
2020.02 - 2022.01
- Assumed an active role in the analysis, due diligence, and closing of various types of insurance transactions for auto with many different MGA, non-standard, and standard companies.
- Professional services and one-on-one communication with clients to close sales.
- Documented changes made within the department as part of continuous improvement efforts.
- Identified areas where additional training was needed among existing staff members.
- Participated in hiring interviews and selection process for new team members.
- Investigated difficult or complex inquiries from customers.
Retail Sales Associate
Yuzu
Miami , Florida
2019.09 - 2020.02
- Organized mornings and night shifts to create a clean environment to work in and for customers.
- Presented the company by handling various tasks, such as resolving customer service and food-related issues, to maintain guest satisfaction.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Handled customer complaints in a professional manner.
- Inspected purchased items for defects before handing them over to customers.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
Education
Associate of Arts - Accounting
Miami Dade College, Wolfson Campus
Miami, FL2025-05
Skills
- Analytical Skills
- Problem Solving
- Closing Skills
- Strategic Planning
- Staff Development
- Goal-Oriented
- Problem-Solving
Saleskills
- Analytical Skills
- Problem Solving
- Closing Skills
Certification
- 440 Licensed
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Insurance Sales Leader
Golden Trust Insurance
2023.09 - Current
Account Representative
Richard Cossio, State Farm Insurance Agents Office
2022.01 - 2023.09
Call Center Supervisor
Del Toro Insurance
2020.02 - 2022.01
Retail Sales Associate
Yuzu
2019.09 - 2020.02
Associate of Arts - Accounting
Miami Dade College, Wolfson Campus
- 440 Licensed
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