Mayra Chavez Martinez
Lathrop,CA
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
17
17
years of professional experience
Work History
Front Office Manager
Valley Eyecare Center
11.2017 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Receptionist
Stoneridge Creek Retirement Community
01.2016 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Key Holder
Lane Bryant
10.2006 - 01.2016
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
High School Diploma -
Richmond High School
Richmond, CA05.2005
Skills
- Special Requests
- Accounting Oversight
- Inventory Control
- Administration and Operations
- Account Reconciliation
- Employee Supervision
- Data Entry
- Meeting Coordination and Support
- Staff Training
- Billingual
Timeline
Front Office Manager
Valley Eyecare Center
11.2017 - Current
Receptionist
Stoneridge Creek Retirement Community
01.2016 - 03.2018
Key Holder
Lane Bryant
10.2006 - 01.2016
High School Diploma -
Richmond High School
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