Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Mayra Chicas

Hicksville

Summary

Motivated job seeker with a decade of hands-on experience in answering phone calls, scheduling appointments, and directing guests. Possessing strong administrative skills, exceptional recordkeeping, and time management abilities, I am an organized and personable individual. Committed to providing outstanding administrative support to both staff and guests. With a goal-oriented and meticulous approach, I excel in computer skills and telephone etiquette. Dedicated to making valuable contributions towards the growth of the company.

Overview

10
10
years of professional experience

Work History

Medical Secretary/Receptionist

Optum
02.2022 - Current
  • Through this job I have learned excellent communication and organizational skills.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Phone Operator

Healthcare answering service
12.2014 - 01.2022
  • My responsibility is to answer incoming phone calls from different type of offices and take their information and forward their message to offices
  • The second part of my shift I am in the scheduler department which is putting in on-call Dr's and other staffing from agencies in the infinity scheduling system
  • My job requires for me to have good typing and communication skills to be able to answer 3 phone calls at a time
  • Another part of my job is to schedule medical appointments for clinics and hospital, schedule tech appointment for medical equipment to be fix and at one point I was also an after-hours emergency coordinator for a home health care agency
  • This position required me to be a fast learner due to new clients always coming in with different programs.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Education

Associate in Criminal justice -

Nassau Community College

Skills

  • Managed my time very efficiently since I work in a fast pace environment
  • Able to work very well with computers and different programs like Microsoft excel and others
  • Have some experience with HHA EXCHANGE (1 years)
  • Spanish
  • Office experience
  • Microsoft Word
  • Customer service (10 years)
  • Medical receptionist (3 years)
  • Familiar with epic system (3 years)

Additional Information

I have learned to process new skills and concepts quickly which is why I'm searching for a different position that can help me grow as a person and become more efficient in other fields. I'm currently looking for a better opportunity that will allow me to flourish in the customer service department or a better position that will help me to keep learning different things/ programs , more importantly I want to be where I can help others.

Languages

Spanish
Professional

Timeline

Medical Secretary/Receptionist

Optum
02.2022 - Current

Phone Operator

Healthcare answering service
12.2014 - 01.2022

Associate in Criminal justice -

Nassau Community College

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Mayra Chicas