Mayra Childs
Las Vegas,NV
Summary
Over 20 years of experience in the hospitality industry, specializing in Night Audit, Front Desk operations, and Group Sales & Events coordination. Proven ability to enhance guest experiences and streamline operations through effective team collaboration. Strong background in managing reservations and supervising front desk staff, contributing to increased customer satisfaction and operational efficiency. I enjoy being part of an enthusiastic, engaging and professional team. I am confident that, given the opportunity, I can be a great asset to your team.
Overview
22
22
years of professional experience
Work History
Hotel Front Desk Agent
The Cosmopolitan of Las Vegas
Las Vegas, NV
05.2013 - Current
I currently provide a warm, sincere welcome, and departure to all hotel guests. Respond to guests' requests and/or inquiries courteously. I provide a timely follow-up through personalized customer service. Extensive data-entry experience. Process and secure methods of payment (cash and credit card handling) while maintaining PCI compliance. Maintain open communications with other staff members and other departments to further assist guests, and continue to exceed expectations. Secure exceptional experiences for guests, promoting return visits. Currently operate LMS, Nor1, and Windows software.
Reservations Agent/Front Desk Agent/ Rooms Coordinator/ Front Desk Supervisor
Stratosphere Hotel and Casino
Las Vegas, NV
07.2007 - 05.2013
Worked with LMS, Nor1, and CMS, Windows software. Fostered ongoing collaboration with Housekeeping, Bell Desk, Facilities, Reservations, along with other departments, in order to make the guests' stay enjoyable and memorable. Provided great customer service.
Assist Front Desk Agents. Coordinated room availability and inventory.
Coordinated front desk personnel and assisted with commission payouts. Maintained timely and transparent communication with guests, and assured an enhanced customer experience. Manage the prevention of overselling, underselling, and price management as supply and deemed necessary. Supervised and delegated tasks while maintaining oversight and accountability for the outcomes.
Front Desk Agent-Night Auditor/Group Sales/Catering/ Front Desk Supervisor
Arizona Charlie's Casino and Hotel
Las Vegas, NV
12.2003 - 06.2007
Coordinated room inventory. Assisted in organizing site inspections and meet-and-greet events with possible clientele. Created and secured business contracts. Assisted with Spanish catering events. Maintained and secured an orderly filing system. Delivered exceptional customer service through effective communication and problem-solving. Extensive Data Entry. Detail-oriented.
Supervised and delegated tasks while maintaining oversight and accountability for the outcomes.
Secured master accounts via contract. Created and managed master accounts, deadlines and all accounting aspects. Met with quarterly goals. Managed office supplies and inventory.
Sales Representative
Unodomani
Las Vegas, NV
06.2003 - 12.2003
Sales
Customer Service
Office Administration
Point of Sale
Call Center
Education
High School Diploma -
Rancho High School
Las Vegas, NV, Clark1997
Some College (No Degree) - Genral Studies / Requisites for Nursing Program
CSN
Las Vegas, NVSkills
Customer service excellence
Effective communication
Self-motivation
Team collaboration
Attention to detail
Cash and credit handling
Fundamentally Reliable and Trustworthy
Assistance and support
Bilingual in Spanish
LMS and CSM proficiency
Windows operating system
Phone and email etiquette
Administrative support skills
Office supply management
References
References available upon request.
Timeline
Hotel Front Desk Agent
The Cosmopolitan of Las Vegas
05.2013 - Current
Reservations Agent/Front Desk Agent/ Rooms Coordinator/ Front Desk Supervisor
Stratosphere Hotel and Casino
07.2007 - 05.2013
Front Desk Agent-Night Auditor/Group Sales/Catering/ Front Desk Supervisor
Arizona Charlie's Casino and Hotel
12.2003 - 06.2007
Sales Representative
Unodomani
06.2003 - 12.2003
High School Diploma -
Rancho High School
Some College (No Degree) - Genral Studies / Requisites for Nursing Program
CSN