Mayra Cortez

Role description: As Product Manager, I lead Amazon Logistics Last Mile Operations Technology across Under the Roof and On Road domains, managing a team of 6 Product Managers and overseeing 11 platform-funded headcount positions. The position drives driver experience enhancement, operational efficiency improvements, and defect reduction initiatives across eight geographies spanning six time zones, collaborating with Worldwide Last Mile Tech leadership and cross-functional teams. The role influences roadmap prioritization across five tech teams and more than ten support organizations, delivering $30 million in annualized cost reduction.

Daily tasks and activities:

• Led cross-functional teams to define product vision and strategy.
• Analyzed customer feedback to improve product usability and satisfaction metrics.
• Developed product roadmaps aligning with business objectives and stakeholder needs.
• Collaborated with engineering teams to prioritize product features and requirements.
• Communicated product updates clearly to internal teams and external partners.
• Worked closely with developers throughout the software development lifecycle to ensure successful delivery of products.
• Created detailed technical specifications documents outlining the functional requirements of proposed products or features.
• Collaborated cross-functionally with engineering, design, marketing, sales and operations teams to define requirements for new products.
• Managed budgets for product development projects and tracked progress against timelines.

• Led process improvement initiatives across Mexico.
• Collaborated with cross-functional LATAM teams to implement best practices.
• Monitored key performance indicators for operational effectiveness.
• Facilitated workshops and Kaizen events to promote a continuous improvement culture.
• Conducted root cause analysis for recurring operational challenges to identify areas for improvement.
• Coordinated with leadership teams using CI/Lean practices on Continuous Improvement projects and activities.
• Established and accomplished goals for improvements in profits, quality and delivery.
• Improved methods and procedures for processes, measurement, documenting, and workflow techniques.
• Managed continuous improvement strategies to eliminate end-product variances, improve manufacturing margins and reduce costs.
• Analyzed customer feedback data in order to identify trends and areas needing attention.

• Analyzed training needs to align programs with company objectives and employee goals.
• Collaborated with department leaders to identify key areas for workforce development.
• Coordinated onboarding processes for new hires to ensure a smooth integration.
• Mentored junior staff on best practices in training delivery and engagement techniques.
• Acted as a liaison between management teams and trainers when addressing issues related to program content or design.
• Analyzed performance data to determine the effectiveness of existing training programs and offered recommendations for improvement.
• Lead continuous improvement programs to drive process adherence and operational excellence.
• Design and establish process standard documentation, and set adherence metrics.

• Developed and maintained learning materials for operational procedures.
• Assisted in onboarding processes to ensure compliance with safety standards.
• Facilitated workshops to enhance team collaboration and communication skills.
• Monitored training progress and provided feedback to improve employee performance.
• Collaborated with managers to identify training needs across various departments.
• Determined training needs of each student through academic assessments.
• Integrated hands-on activities into daily instruction plans in order to promote active engagement among learners.
• Created lesson plans and activities to ensure that learners have a positive learning experience.
• Implemented employee training programs to improve performance and productivity.
• Support continuous improvement programs, partnering hand in hand with the Country Manager.
• Perform process standard deviation analysis, and create operation excellence programs.

• Managed inventory levels to ensure adequate stock availability across multiple locations.
• Oversaw receiving and inspection of incoming goods for quality and accuracy.
• Coordinated with suppliers to maintain optimal inventory turnover rates.
• Trained staff on best practices for inventory management and safety protocols.
• Performed regular cycle counts to maintain accuracy of inventory records.