Mayra Cruz
San Elizario,Texas
Summary
Motivated professional offering 10 years of progressive retail experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Areas of expertise include sales, recruiting and people management. Experienced Assistant Store Manager professional with strong leadership and relationship-building skills.
Dedicated cleaning professional with history of meeting company goals utilizing consistent and organized practices. Self-motivated team player with strong attention to detail. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level custodial position. Ready to help team maintain a building cleaned and sanitized.
Overview
17
17
years of professional experience
Work History
Custodial Worker
SISD
11.2022 - Current
- Maintained clean and comfortable environments in school buildings by vacuuming, cleaning windows and dusting.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Collected trash and emptied receptacles and recycling containers.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Reported vandalism or other damage to property to supervisor.
- Kept building spaces premises clean inside and outside.
Curbside in Store Shopper
HEB Grocery Store
03.2020 - 04.2022
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maximized efficiency by scanning items quickly and completing as many as 12 orders per hour.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Assistant Store Manager
HomeGoods
02.2013 - 12.2017
- Promoted from Team Leader to Assistant Manager within 12 months
- Recruited, interviewed and hired individuals who would add value to the team while bringing wealth of experience from retail industry.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Managed scheduling for store shifts so that there was proper staffing at all times.
- Assigned employees to specific duties to best meet needs of the store.
- Examined merchandise to verify that it was correctly priced and displayed.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Sales Associate
Kohl's Midland
10.2011 - 02.2012
- Prepared merchandise for sales floor.
- Accepted and processed returns.
- Reported incidents to management.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Cleaned and organized the store, including checkout desk and displays.
- Identified potential shoplifters and alerted management.
- Offered Credit Card to 20 customers per day to reach credit card goal.
Sales Associate
Wet Seal
01.2008 - 03.2011
- Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
- Maintained organized, presentable merchandise to drive continuous sales.
- Skillfully prepared merchandise for distribution and placement across sales floor.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07.2008
Skills
- Customer service focus
- Merchandising understanding
- Multi-tasking strength
- Flexible schedule
- Professional demeanor
- Relationship building
- Consistently meets sales goals
- Motivated team player
- Fluent in English and Spanish
- Cleaning Expertise
- Pressure Washing
- Custodial machine operation
Timeline
Custodial Worker
SISD
11.2022 - Current
Curbside in Store Shopper
HEB Grocery Store
03.2020 - 04.2022
Assistant Store Manager
HomeGoods
02.2013 - 12.2017
Sales Associate
Kohl's Midland
10.2011 - 02.2012
Sales Associate
Wet Seal
01.2008 - 03.2011
High School Diploma -
Penn Foster Career School
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