Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayra Cruz

South Gate,CA

Summary

Offering strong communication and organizational skills, with keen interest in developing within event planning industry. Brings ability to quickly learn and apply event coordination techniques, along with proficiency in using event management software. Ready to use and develop problem-solving and multitasking abilities in Desired Positio role.

Overview

3
3
years of professional experience

Work History

Legal Assistant

Arias Sanguinetti Wang & Team
04.2025 - Current
  • Assisted in preparing legal documents and correspondence for attorneys.
  • Conducted research on case law and legal precedents to support ongoing cases.
  • Organized and maintained electronic filing systems for easy access to case files.
  • Coordinated communication between clients and legal staff, ensuring clarity of information.
  • Drafted routine legal pleadings under supervision, enhancing attention to detail.
  • Managed scheduling of depositions, hearings, and meetings for attorneys and clients.
  • Developed proficiency in legal software tools for document management and case tracking.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.

Intake Specialist

Arias Sanguinetti Wang & Team
02.2025 - 04.2025
  • Conducted initial patient assessments to gather relevant information for case evaluations.
  • Coordinated with healthcare providers to schedule appointments and facilitate patient intake processes.
  • Maintained accuracy of electronic health records by updating patient information promptly.
  • Provided exceptional customer service by addressing patient inquiries and concerns effectively.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
  • Trained and supervised new intake staff to deliver high-quality client care.

Front Desk Coordinator

Arias Sanguinetti Wang & Torrijos
07.2023 - 12.2024
  • Coordinated front desk operations to ensure efficient guest check-in and check-out processes.
  • Managed multi-line phone system, directing calls and providing information to clients and visitors.
  • Assisted in scheduling appointments and maintaining calendars for attorneys and support staff.
  • Processed incoming mail and packages, ensuring timely distribution to appropriate departments.
  • Supported administrative tasks, including filing documents and managing office supplies inventory.
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Scheduled appointments in computer system.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Collaborated with team members to address guest needs and ensure seamless operations.
  • Trained all staff on front desk procedures and policies.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Provided administrative support to management staff, contributing to overall office productivity.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
  • Transcribed phone messages for entire office and relayed messages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Resolved customer problems and complaints.

Guest Service Representative

Contemporary Services Corporation.
10.2022 - 12.2024
  • Assisted guests with inquiries, providing timely and accurate information to enhance customer experience.
  • Coordinated guest check-in and check-out processes, ensuring smooth transitions and satisfaction.
  • Responded promptly to guest feedback, resolving issues efficiently to maintain high service standards.
  • Collaborated with team members to streamline operational procedures, improving overall service delivery.
  • Developed familiarity with venue protocols and emergency procedures to ensure guest safety and compliance.
  • Maintained comprehensive knowledge of services offered, enhancing ability to suggest appropriate solutions for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Assisted in crowd control measures during large events to maintain public order.
  • Collaborated with event staff to establish security checkpoints and access control measures.
  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Bachelor of Science - Political Science

California State University, Los Angeles
Los Angeles, CA
05.2022

Skills

  • Fast learner
  • Scheduling/Planning
  • Microsoft office
  • File organization
  • Calendar management
  • Client communication
  • Administrative support
  • Client relations
  • Office management
  • Task prioritization
  • Customer relationship management
  • Relationship building
  • Negotiation
  • Travel coordination
  • MS office proficient
  • Attention to detail
  • Customer service
  • Meeting preparation
  • Google Office
  • Bilingual (Advanced Spanish)

Languages

Spanish
Native or Bilingual

Timeline

Legal Assistant

Arias Sanguinetti Wang & Team
04.2025 - Current

Intake Specialist

Arias Sanguinetti Wang & Team
02.2025 - 04.2025

Front Desk Coordinator

Arias Sanguinetti Wang & Torrijos
07.2023 - 12.2024

Guest Service Representative

Contemporary Services Corporation.
10.2022 - 12.2024

Bachelor of Science - Political Science

California State University, Los Angeles

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Mayra Cruz