Mayra Cruz Garcia
Austell,GA
Summary
Results-driven professional with expertise in client relationship management and customer service. Proven ability to streamline processes and resolve inquiries effectively, enhancing client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Bone Garden Cantina
Atlanta, Georgia
11.2025 - Current
- Coordinate with kitchen staff to ensure timely food preparation and quality consistency.
- Manage daily operations to facilitate smooth service flow and enhance guest satisfaction.
- Monitor compliance with health and safety regulations to uphold workplace standards.
- Resolve guest inquiries and complaints promptly and professionally to maintain high service levels.
- Train new team members on restaurant procedures and standards for optimal performance.
- Operate POS terminals to input orders, split bills, and calculate totals efficiently.
- Manage daily cash transactions and reconcile end of day reports with 99% accuracy.
Client Onboarding Manager
Now Corp
Atlanta, Georgia
05.2025 - 08.2025
- Streamlined onboarding processes for new clients and identified different paths for each client.
- Developed training materials to enhance client understanding of NowAccount platform.
- Collaborated with Sales and Operations Team to ensure compliance with standard operating procedures.
- Implemented technology solutions to track onboarding progress and documentation.
- Analyzed onboarding metrics to identify areas for process improvement and efficiency.
- Created and maintained onboarding materials such as handbooks, SOPs, and guides.
- Coordinated with departments across the organization to ensure the successful integration of new clients with the platform.
- Trained new representatives on best practices for client communication and service delivery.
- Ensured new clients were funded within 2 to 3 business days of onboarding call.
- Monitored progress of new clients, providing feedback as needed.
Account Manager
Now Corp
Atlanta, Georgia
10.2022 - 05.2025
- Managed over 50% of client portfolio and maintained strong relationships with large clients.
- Conducted regular account reviews to assess client satisfaction and needs.
- Developed strategies to increase revenue from existing accounts.
- Analyzed client data and identified opportunities for growth.
- Developed standard operating procedures for all our processes and created training manuals for new hires.
- Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
- Conducted regular reviews of unapplied cash transactions to ensure proper application of funds.
- Developed strategies for improving the collection process, reducing our aging, and increasing client satisfaction.
- Examined customer payment plans, payment history and credit lines to research and resolve delinquent accounts.
- Updated existing credit information on existing customers as needed based on changes in their financial status.
- Assisted in setting up new customers within the system ensuring appropriate credit limits are applied.
- Negotiated payment plans with customers in order to bring their accounts up-to-date.
- Knowledgeable with systems like Microsoft Dynamics 365, Atradius Atrium, FactorSoft, Outlook, and Excel.
Client Success Representative
Now Corp
Atlanta, Georgia
11.2018 - 10.2022
- Developed strong relationships with clients to enhance satisfaction and engagement.
- Collaborated with internal teams to resolve client issues effectively and promptly.
- Conducted regular check-ins with clients to assess needs and gather feedback.
- Documented client interactions within CRM systems for accurate record-keeping.
- Identified opportunities for improvement within existing client accounts, making recommendations as necessary.
- Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely manner.
Education
High School Diploma -
North Atlanta High School
Atlanta, GA05-2016
Skills
- Client relationship management
- Customer service
- Time management
- Adaptability
- Proactive problem solving
- Multitasking
- Analytical skills
- Fluent in English and Spanish
- Team Collaboration
Timeline
Assistant Manager
Bone Garden Cantina
11.2025 - Current
Client Onboarding Manager
Now Corp
05.2025 - 08.2025
Account Manager
Now Corp
10.2022 - 05.2025
Client Success Representative
Now Corp
11.2018 - 10.2022
High School Diploma -
North Atlanta High School