Mayra Dalmau
Tampa,FL
Summary
Detail-oriented professional with expertise in cash handling, data entry, and customer service. Proven ability to streamline operations and enhance transaction accuracy, ensuring high levels of client satisfaction. Able to communicate in Spanish or English.
Overview
2
2
Languages
39
39
years of professional experience
Work History
Vault Personnel
Brink's Armored
Tampa, FL
02.2021 - Current
- Balanced vault nightly to maintain financial integrity and accountability.
- Processed cash transactions to ensure accuracy and compliance with company standards.
- Checked in work and cash through window, ensuring secure and accurate transactions.
- Complete data entry into Itrack for all transactions.
- Prepare cash shipments for the next day
- Answer phone calls and emails.
- Packed and prepared customer orders for shipment.
- Assisted other branches with tasks and support..
Administrative Assistant
Pure Life Style Group LLC
San Juan, Puerto Rico
09.2018 - 08.2019
- Processed invoices and managed vendor relationships for office supplies.
- Maintained organized filing system for confidential documents and records.
- Implemented office procedures to improve efficiency in daily operations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Supported project management by tracking deadlines and deliverables.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Processed utility payments for store locations.
- Submitted all financial transactions to the accounting department.
Administrative Assistant
ERG A/C Contractors
San Juan , Puerto Rico
01.2008 - 08.2018
- Led team of employees to enhance productivity and ensure compliance with company standards.
- Scheduled and organized meetings to facilitate communication among team members.
- Assigned and communicated daily routes to drivers for efficient deliveries.
- Contributed to development of internal communications and employee newsletters to foster engagement.
- Processed invoices and managed vendor relationships for office supplies.
- Supported project management by tracking deadlines and deliverables.
- Streamlined office procedures to boost efficiency in daily operations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Caregiver
Florence St. Amant
Hato Rey, Puerto Rico
03.2002 - 10.2007
- Assisted client with daily living activities and personal care needs.
- Prepared nutritious meals following dietary restrictions and preferences.
- Administered medications according to prescribed schedules and instructions.
- Maintained a safe and clean environment for clients and staff.
- Communicated effectively with families regarding client progress and needs.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with healthcare professionals to coordinate client care plans.
- Assisted clients with bathing, dressing, and other personal care tasks in a respectful manner.
- Ensured clients' living spaces were clean and organized to foster a safe and pleasant environment.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Secretary
TIRI Real Estate
San Juan, Puerto Rico
01.2000 - 03.2002
- Managed office correspondence and communication for TIRI Real Estate.
- Coordinated appointments and meetings for real estate agents and clients to streamline communication and scheduling.
- Organized and maintained filing systems for property documents and contracts.
- Maintained filing systems for confidential documents and organized files for easy retrieval.
- Developed and formatted documents such as memos, letters, reports, spreadsheets, and presentations using Microsoft Office applications to support team objectives.
- Prepared reports and presentations for team meetings and client reviews.
- Executed financial tasks such as invoicing and expense tracking, including invoicing and expense tracking.
- Assisted with the coordination of property showings and open houses.
Teller
Doral Bank
Hato Rey, Puerto Rico
09.1998 - 01.2000
- Processed customer transactions efficiently and accurately.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained cash drawer accuracy and balanced daily transactions.
- Assisted customers with account inquiries and service requests.
- Assisted customers in opening new accounts and completing required paperwork.
- Educated customers on banking products and services available.
- Answered customer inquiries regarding bank products and services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Collaborated with team members to enhance customer service experience.
- Trained new tellers on operational procedures and best practices.
- Delivered exceptional service to customers in person or over telephone.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Built and maintained client relationships through quality, personalized interactions.
Teller
Citi Bank
Carolina, Puerto Rico
08.1991 - 01.1998
- Processed customer transactions efficiently and accurately.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Ensured cash drawer accuracy and balanced daily transactions, contributing to overall financial integrity.
- Balanced cash drawers daily to ensure accuracy and accountability. on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Assisted customers with account inquiries and service requests.
- Educated customers on banking products and services available.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customer identification for compliance with laws and regulations, safeguarding bank integrity and customer trust.
- Delivered exceptional service to customers in person or over telephone.
- Collaborated with team members to improve customer service experience, fostering a positive banking environment.
- Trained new tellers on operational procedures and best practices.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Assisted customers in opening new accounts and completing required paperwork.
Teller
Banco De Ponce
Carolina, Puerto Rico
10.1987 - 12.1990
- Processed customer transactions efficiently and accurately.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Ensured cash drawer accuracy by balancing daily transactions and identifying discrepancies.
- Assisted customers with account inquiries and service requests.
- Educated customers on banking products and services available.
- Answered customer inquiries regarding bank products and services.
- Delivered exceptional service to customers in person or over telephone.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Assisted customers in opening new accounts and completing required paperwork.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Verified customers' identification to ensure compliance with laws and regulations.
- Addressed and resolved account discrepancies, improving customer trust and retention.
- Maintained confidentiality of all customer records and information according to company policies.
- Collaborated with team members to enhance customer service experience.
- Trained new tellers on operational procedures and best practices.
- Cultivated client relationships through personalized interactions, enhancing customer loyalty and satisfaction.
- Prepared official checks for customer and internal bank needs.
Education
Associate Accounting - Accounting And Finance
Caribbean University
Carolina, PR01-1991
Diploma - Teller
Miguel Such Vocational School
Rio Piedras, PR08-1987
Bachelor of Arts -
Universidad De Puerto Rico
Rio Piedras, PR05-1985
High School Diploma -
Gilberto Concepcion
Carolina, PR05-1982
Skills
- Cash handling
- Banking operations
- Invoice processing
- Data entry
- Inventory management
- Operational Oversight
- Customer service
- Organization
- Critical thinking
- Collaboration Techniques
- Effective Communication
- Dependable and responsible
- Bilingual
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Vault Personnel
Brink's Armored
02.2021 - Current
Administrative Assistant
Pure Life Style Group LLC
09.2018 - 08.2019
Administrative Assistant
ERG A/C Contractors
01.2008 - 08.2018
Caregiver
Florence St. Amant
03.2002 - 10.2007
Secretary
TIRI Real Estate
01.2000 - 03.2002
Teller
Doral Bank
09.1998 - 01.2000
Teller
Citi Bank
08.1991 - 01.1998
Teller
Banco De Ponce
10.1987 - 12.1990
Associate Accounting - Accounting And Finance
Caribbean University
Diploma - Teller
Miguel Such Vocational School
Bachelor of Arts -
Universidad De Puerto Rico
High School Diploma -
Gilberto Concepcion