MAYRA DEJESUS
Kissimmee,FL
Summary
Administrative professional with extensive experience in supervising teams and optimizing daily operations in concierge and communications. Demonstrates strong bilingual communication skills to enhance guest experiences while ensuring effective scheduling and staff training. Committed to delivering exceptional service and improving operational processes.
Overview
11
11
years of professional experience
Work History
Lead Concierge and Telecom Operator
UCF Lake Nona Hospital
Orlando, USA
02.2021 - Current
- Supervise a staff of ten in daily operations in concierge and communications department.
- Interacted with guests to ensure a positive experience upon arrival., conducted safety screenings, and issued guest badges to enhance security.
- Works with registration department in coordinating scheduled appointments by checking in guests.
- Answered high call volume, provided information, and efficiently transferred calls to appropriate departments.
- Trained staff in PBX and Concierge procedures.
- Created staff schedules, conducted evaluations, and managed timekeeping in Kronos.
- Documented emergency situations and paged necessary codes.
Administrative Assistant
Acara Solutions, Inc.
Orlando, USA
08.2018 - 04.2020
- Demonstrated a high level of drive in conducting job fairs and successfully recruited students to the Walt Disney World Mechanical Apprenticeship program.
- Handled inquiries via telephone, in person, and online; scheduled and interviewed prospective students, assisting with application process to ensure smooth enrollment.
- Coordinated Board Committee meetings by planning agenda, scheduling, preparing documents, and ensuring timely follow-up for effective decision-making.
- Maintained accurate data entry of student records, including attendance, test scores, and on-the-job training hours, supporting efficient tracking and reporting.
- Monitored performance evaluations, provided counseling, and determined suitable needs for problem resolution.
Administrative Assistant/Receptionist
AdventHealth Hospice Care
Altamonte Springs, USA
07.2015 - 04.2018
- Answered phones, screened and routed phone calls to appropriate personnel.
- Issued guest passes and escorted guests to ensure seamless navigation within the hospital.
- Processed invoices and resolved vendor discrepancies to maintain accurate financial records.
- Maintained inventory, ordered, and tracked office supplies using cost-effective practices.
- Coordinated forms management, ensuring timely access for departments while ordering and creating admission, nursing, and information packets.
Education
Seminole State College - Registered Nursing
Seminole State College
Altamonte Springs, FL07-2026
Skills
- MS Office 365
Basic Life Support (BLS), Americal Red Cross, 2026
Crisis Prevention Intervention (CPI), Crisis Prevention Institute, 5/2325 to 5/23/27
Stop the Bleed, American College of Surgeons, 2025
- Interpersonal relations
- Guest relations
- Strong leadership
- Customer service
Languages
Spanish
Timeline
Lead Concierge and Telecom Operator
UCF Lake Nona Hospital
02.2021 - Current
Administrative Assistant
Acara Solutions, Inc.
08.2018 - 04.2020
Administrative Assistant/Receptionist
AdventHealth Hospice Care
07.2015 - 04.2018
Seminole State College - Registered Nursing
Seminole State College