MAYRA DELEON
KINGWOOD,TX
Summary
Accomplished DIRECT-TO-CONSUMER SALES MANAGER at United Automobile Insurance Company, adept in strategic planning and team leadership. Excelled in boosting sales through innovative training and development, enhancing team productivity by 30%. Skilled in operations management and complex problem-solving, consistently exceeding sales targets and fostering key client relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DIRECT-TO-CONSUMER SALES MANAGER
United Automobile Insurance Company
2023.12 - Current
- Led the recruitment, training, and development of a new team of call center agents
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
CALL CENTER SALES MANAGER
Way.com Insurance Services
2021.05 - 2023.06
- Developed high-performing sales teams through comprehensive training programs and regular performance evaluations.
- Increased team productivity by streamlining call center operations and optimizing staff scheduling.
- Reduced employee turnover by fostering a positive work environment and offering career advancement opportunities.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
REGIONAL SALES MANAGER
A-max Auto Insurance
2017.12 - 2021.05
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
DISTRICT MANAGER
Premier Insurance Services
2016.06 - 2017.12
- Supervised 15 locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Generated financial and operational reports to assist management with business strategy.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
DISTRICT MANAGER
Freeway Insurance Agency
2012.09 - 2016.06
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Operations Management
- Staff Development
- Sales Techniques
- Performance Evaluations
- Budget Control
- Key Performance Indicators
- Decision-Making
- Team Development
Certification
- General Lines P&C License
- General Lines Life & Health License
- Insurance Adjuster License
- 40 Non-Resident Licenses
Self-Improvement Courses
- 5 Crucial Elements Training
- John Maxwell Training
- Anthony Cole Sales Managed Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
DIRECT-TO-CONSUMER SALES MANAGER
United Automobile Insurance Company
2023.12 - Current
CALL CENTER SALES MANAGER
Way.com Insurance Services
2021.05 - 2023.06
REGIONAL SALES MANAGER
A-max Auto Insurance
2017.12 - 2021.05
DISTRICT MANAGER
Premier Insurance Services
2016.06 - 2017.12
DISTRICT MANAGER
Freeway Insurance Agency
2012.09 - 2016.06
- General Lines P&C License
- General Lines Life & Health License
- Insurance Adjuster License
- 40 Non-Resident Licenses
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