Mayra Delucas
Pasadena,CA
Summary
Compassionate nurse graduate with extensive clinical practice and academic training. Skilled in patient care, health assessment, and medication administration. Strong interpersonal abilities demonstrated through empathetic patient support and effective collaboration with multidisciplinary teams. Committed to enhancing patient safety and delivering high-quality healthcare services. Experienced medical support professional adept at facilitating claims and pre-authorization workflows. Skilled in customer service and critical thinking, with a strong track record of ensuring HIPAA compliance and enhancing patient experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Support Representative, Medical Review Department
Motion Picture Industry Pension & Health Plans (MPI)
Studio City, CA
01.2019 - 04.2025
- Supported medical review, claims, and pre-authorization workflows.
- Collaborated with providers and nurses to verify documentation and resolve discrepancies.
- Utilized systems: Unity, V3, Laserfiche, and QNXT for data and claims management.
- Assisted with quality assurance, audits, and departmental training.
Customer Service Representative
Copart Inc.
Van Nuys, CA
04.2017 - 11.2020
- Processed vehicle titles and documentation per state and insurance regulations.
- Communicated with DMV, insurance adjusters, and sellers to resolve discrepancies.
- Trained staff on data verification and document preparation standards while ensuring compliance and customer satisfaction.
Front Office Medical Assistant
Medicina Familiar Medical Group
Canoga Park, California
11.2009 - 05.2012
- Executed patient-facing responsibilities including appointment scheduling and insurance verification.
- Handled seamless check-in and check-out processes for optimal patient experience.
- Kept accurate medical records, reinforcing compliance with healthcare regulations.
- Processed payments and managed communications to uphold administrative efficiency.
- Ensured strict adherence to HIPAA regulations across all operations.
Education
Vocational Nurse Graduate - Vocational Nursing Program
Glendale Career College
Glendale, CA12.2025
Medical Assistant Diploma - Medical Assistant
Kaplan College
Panorama City, CA09-2004
High School Diploma -
El Monte-Rosemead Adult School
El Monte, CA06-2003
Skills
- Patient care and medication administration
- Detail orientation
- Training support
- EMR documentation
- Vital signs and assessments
- HIPAA compliance
- Critical thinking
- Team collaboration
- Claims review
- Customer service
- Organizational communication
- Medical terminology
- Administrative support
- Appointment scheduling
- Compliance adherence
Certification
- CPR/BLS – American Heart Association
- IV Therapy & Blood Withdrawal (in progress)
- NCLEX-PN Candidate – Anticipated 2026
Clinical Experience
- Student Nurse Graduate – Glendale Career College
- 2024 – 2025
- Provide patient care under RN supervision including vitals, medication administration, and wound care.
- Assist with documentation, patient education, and interdisciplinary collaboration.
- Maintain infection control and safety protocols in long-term care and rehab settings.
Timeline
Administrative Support Representative, Medical Review Department
Motion Picture Industry Pension & Health Plans (MPI)
01.2019 - 04.2025
Customer Service Representative
Copart Inc.
04.2017 - 11.2020
Front Office Medical Assistant
Medicina Familiar Medical Group
11.2009 - 05.2012
Vocational Nurse Graduate - Vocational Nursing Program
Glendale Career College
Medical Assistant Diploma - Medical Assistant
Kaplan College
High School Diploma -
El Monte-Rosemead Adult School