Mayra Diaz Rodriguez

• Managed real estate transactions from initiation to closing.
• Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
• Represented buyers and sellers in major real estate transactions.
• Scheduled home viewings with potential buyers.
• Researched and determined competitive market price.
• Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
• Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
• Generated list of properties to meet specific client needs.
• Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
• Accompanied buyers during property inspections.
• Promoted sales through advertising, open houses and Multiple Listing Services.
• Developed relationships with asset management companies and local builders to link affordable units and buyers.
• Oversaw and negotiated offers for real estate purchases on clients' behalf.
• Planned and coordinated open house events to move properties.
• Verified accuracy of documentation and fund disbursements for sales.
• Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.

• Handled new enrollments by entering customers' data and reviewing information.
• Communicated program policies and enforced each.
• Greatly improved office operations by reducing backtracking of work through creation of material movement process.
• Reviewed appropriate records to obtain facts about individuals.
• Ran background checks of individuals to obtain data on character, financial status and personal history.
• Reviewed gathered information to assess or detect issues.
• Reviewed employee enrollments to verify accuracy, inputting information into company database.
• Checked accuracy and completeness of benefits applications and documents.
• Assisted with audits by preparing accounts and providing information.
• Performed in-depth investigations into personal backgrounds of applicants.
• Maintained organized filing system for client records, providing complete documentation of all interactions.
• Provided ongoing case management support to ensure access to appropriate services and resources.
• Developed positive relationships with clients, family members, caregivers, and service providers.
• Educated clients on disability rights, benefits, entitlements and self-advocacy skills.
• Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

Secured accounts, including high-profile clients.

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Provided every customer with professional and polite support for sales and service needs.
• Processed payments and maintained accurate drawers to meet financial targets.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Negotiated and secured contracts with key clients.
• Recruited, hired and trained
• Associates in to develop team into productive members with excellent product knowledge
• Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
• Assisted in training of new hires on organizational procedures, policies and sales techniques.
• Delivered consultative sales presentations in alignment with client needs.
• Identified new business through leads generation.
• Achieved repeat business and referrals through personalized services.
• Trained and supported new sales representatives.
• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
• Prepared and updated client records.
• Supported training and development of new staff on company policy, procedures and sales tactics.
• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.

• Obtained key funding to get business moving at early stages.
• Set and administered annual operating budget, consistently maintaining controls and preventing overages.
• Recruited and hired talented personnel for top positions.
• Set sales budget for all prime costs, loss of goods and controllables to improve cash flow.
• Developed business and marketing plans and prepared monthly financial reports.
• Hired and mentored core start-up team, working to outline initial company policies and procedures.
• Developed strategies to enhance catering and retail foodservice revenue and productivity goals.
• Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.
• Made weekly employee schedules, assigned work and regularly checked the quality and productivity of all team members.
• Enforced proper sanitation practices to prevent spoiling or contamination of foods.
• Trained workers in every position, including food preparation, money handling and cleaning roles.
• Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
• Trained staff, facilitated staff meetings and spearheaded menu development.
• Promoted business on social media platforms to maximize brand identity and generate revenue.

• Liaised with real estate attorneys to assist with deal-related questions.
• Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
• Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
• Verified accuracy of documentation and fund disbursements for sales.
• Presented properties to potential buyers to address questions or concerns.
• Called or emailed lapsed clients to inquire about continuing needs.
• Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.

• Enforced access control measures in accordance with established procedures.
• Monitored surveillance cameras and responded to suspicious activity.
• Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
• Participated in training sessions to stay up-to-date on current security trends and best practices.
• Confirmed visitor identification prior to granting entry into the building.
• Provided escorts for visitors as needed throughout the facility.
• Operated communication systems between officers stationed throughout the facility.
• Assisted with crowd control during large events held at the facility.
• Maintained accurate logs of all security related activities.
• Responded to alarms and conducted investigations as required.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Reported safety hazards for remediation response.
• Guarded restricted areas to prevent unauthorized entry.
• Escorted individuals requiring personal protection to provide safe transport to specified locations.
• Maintained high levels of alertness throughout shifts.
• Identified suspicious activity to determine appropriate response.
• Searched bags manually to identify prohibited items and contraband.

• Assisted with crowd control during events such as concerts, protests or demonstrations.
• Attended various training sessions pertaining to law enforcement procedures, tactics and regulations.