Customer Service Representative
United Auto Credit
- Assisted Funding teammates with document processing, ensuring accuracy and timely fulfillment of requests from Dealers in order to close the deal.
- Resolved customer complaints through active listening and effective problem-solving techniques.
- Collaborated with cross-department teams to resolve complex customer issues efficiently.
- Maintained detailed documentation of customer interactions for future reference and analysis.
- Provided training to new staff on customer service protocols and company policies.
- Executed follow-up calls to ensure customer satisfaction and address any lingering concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Translate for Spanish speaking customers to ensure their concerns are addressed.