Mayra Duran
Galesburg,IL
Summary
Dedicated law enforcement professional with a proven track record at Galesburg Police Department, excelling in community policing and crisis intervention. Demonstrated integrity and critical thinking in investigations, enhancing public safety and trust. Skilled in case report writing and, effectively training new recruits and fostering positive community relationships.
Experienced with public safety and law enforcement, ensuring community well-being. Utilizes strong problem-solving skills and effective communication to manage situations. Knowledge of conflict resolution and teamwork in various scenarios.
Overview
12
12
years of professional experience
Work History
Patrol Officer
Galesburg Police Department
Galesburg IL
10.2023 - Current
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
- Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
- Conducted traffic stops, issuing citations or warnings when necessary to maintain order on the roads.
- Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.
- Testified in court cases as needed, providing clear and concise accounts of events witnessed or investigated.
- Coordinated with other law enforcement agencies during joint operations or investigations to ensure efficient communication and teamwork.
- Served as a field training officer for new recruits – sharing knowledge gained from experience on patrol-helping them excel in their roles.
- Developed positive relationships within the community through outreach programs and regular interaction with citizens.
- Assisted in emergency situations, providing first aid and support until medical teams arrived.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Conducted searches of individuals, vehicles and premises.
Patrol Deputy Sheriff
Knox County Sheriff's Department
152 S Kellogg St Galesburg IL
01.2022 - 10.2022
- Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
- Delivered exceptional service when interacting with citizens from diverse backgrounds fostering positive relationships between the sheriff''s office and community members.
- Conducted thorough investigations to gather evidence, identify suspects, and solve cases effectively.
- Increased public trust by engaging with community members during patrol shifts and addressing their concerns.
Assistant Branch Manager
MembersAlliance Credit Union
6951 Olde Creek Rd, Rockford IL
11.2012 - 01.2022
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Supervised team of 15 branch employees and made recommendations regarding performance evaluations.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Reviewed credit applications for risk factors and credit worthiness.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
- Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
- Played a key role in growing the branch''s loan portfolio through proactive client outreach and relationship management efforts.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
Education
Associate of Arts -
Judson University
200 Y Blvd Rockford, IL12-2021
High School Diploma -
Guilford High School
5620 Spring Creek Rd, Rockford, IL05-2010
Skills
- Integrity and honesty
- Stress tolerance
- Community policing
- Patrol techniques
- Critical thinking
- Case report writing
- Public relations
- Public safety
- Decision-making
- Public service
- Field Training Officer
Accomplishments
- Awards:
- Life Saving Award- Received August 7th, 2023
- Crisis Intervention Certification 2023
- Numerous Blue Max Awards from 2023-2025
Languages
Spanish
Timeline
Patrol Officer
Galesburg Police Department
10.2023 - Current
Patrol Deputy Sheriff
Knox County Sheriff's Department
01.2022 - 10.2022
Assistant Branch Manager
MembersAlliance Credit Union
11.2012 - 01.2022
Associate of Arts -
Judson University
High School Diploma -
Guilford High School