Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayra Escontrias

Midland,TX

Summary

I am a consumer banking professional with over seventeen years of retail banking experience. My experience includes supervision and scheduling of branch employees, management of branch operations control procedures and identifying customer needs, cross-selling opportunities and making necessary referrals. I have great interpersonal skills, proven flexibility to changing situations, experience communicating with members of senior leadership and collaborating with other corporate team members to complete assigned responsibilities. I am fluent in Spanish and English and proficient in the use of Microsoft Office Suite (Excel, Word and Powerpoint). I am committed to achieving and inspiring high standards personally and in others, to ensure provision of outstanding customer service.

Overview

18
18
years of professional experience

Work History

Retail Support Specialist - Branch Manager

American Momentum Bank
11.2020 - Current
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Supported current and prospective customers with personalized banking services.
  • Supervised tellers to verify compliance with both federal and local regulations.
  • Reduced errors by double checking transactions.
  • Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
  • Managed staff scheduling, hiring and training processes.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increase efficiency and drove branch revenue by optimizing daily operations.

Vault Teller - Personal Banker

Security Bank
07.2017 - 11.2020
  • Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
  • Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
  • Helped customers open and close accounts, and make sound financial decisions.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.

Lead Teller

Fidelity Bank
07.2016 - 06.2017
  • As a lead teller my responsibilities entailed performing banking transaction as deposits, withdrawals, payments, buy/sell money from vault, balancing at the end of the day, helping customers with any questions regarding their accounts as well as supervising other tellers
  • As a vault teller my job responsibilities entailed buying and selling money to tellers, preparing cash shipments in and out of the branch, and balancing the vault daily.

Lead Teller – Ops Specialist

JP Morgan Chase Bank NA
08.2013 - 07.2016
  • Assists the branch manager in keeping the branch up to date on changes as well as making sure all employees are aware of security procedures
  • Identifies and pursues root cause to issues and complaints and takes appropriate action to correct them in a timely manner, while fostering an environment where risk and control issues are self-identified and reported
  • Receive, disburse and accurately keep records of money and negotiable items for all transactions
  • Proactively provide other solutions for customers and promoting business for the bank by maintaining good customer relations and referring customers to appropriate staff for new business
  • Safeguarding the company against loss by carefully examining presented items, ensuring negotiability and completeness.

Bank Teller

Regions Bank
02.2011 - 12.2012
  • Receive, disburse and accurately keep records of money and negotiable items
  • As a vault teller my responsibilities entailed buy/sells among tellers, balancing the vault daily, ordering money, and preparing cash shipments in and out of the branch
  • Safeguarding the company against loss by carefully examining presented items, ensuring negotiability and completeness.

Lead Teller

JP Morgan Chase Bank NA
04.2006 - 06.2010
  • As a vault teller my job responsibilities entailed buying and selling money to tellers, preparing cash shipments in and out of the branch, and balancing the vault daily
  • As a consignment item custodian my responsibilities entailed doing monthly reports of travelers checks, gift checks, cashier checks, & money orders, as well as ordering in travelers and gift checks
  • As a lead teller my responsibilities entailed performing banking transaction as deposits, withdrawals, payments, buy/sell money from vault, balancing at the end of the day, helping customers with any questions regarding their accounts as well as supervising other tellers.

Education

High School Diploma -

Midland High School
Midland, Tx
06.2003

Skills

  • Banking Policies and Procedures
  • Transaction Processing
  • Verbal and Written Communication
  • Customer Service
  • Branch Operations Management
  • Spanish Fluency
  • Employee Development
  • Recruitment of New Staff

Timeline

Retail Support Specialist - Branch Manager

American Momentum Bank
11.2020 - Current

Vault Teller - Personal Banker

Security Bank
07.2017 - 11.2020

Lead Teller

Fidelity Bank
07.2016 - 06.2017

Lead Teller – Ops Specialist

JP Morgan Chase Bank NA
08.2013 - 07.2016

Bank Teller

Regions Bank
02.2011 - 12.2012

Lead Teller

JP Morgan Chase Bank NA
04.2006 - 06.2010

High School Diploma -

Midland High School
Mayra Escontrias