I am a consumer banking professional with over seventeen years of retail banking experience. My experience includes supervision and scheduling of branch employees, management of branch operations control procedures and identifying customer needs, cross-selling opportunities and making necessary referrals. I have great interpersonal skills, proven flexibility to changing situations, experience communicating with members of senior leadership and collaborating with other corporate team members to complete assigned responsibilities. I am fluent in Spanish and English and proficient in the use of Microsoft Office Suite (Excel, Word and Powerpoint). I am committed to achieving and inspiring high standards personally and in others, to ensure provision of outstanding customer service.