Mayra Escontrias
Stone Mountain,USA
Summary
Experienced and bilingual Branch Manager with 17+ years in the financial services industry, including 3 years in branch leadership. Proven expertise in retail banking operations, compliance oversight, team development, and customer relationship management. Strong ability to lead operational excellence, improve branch performance, and ensure regulatory compliance. Fluent in English and Spanish.
Overview
19
19
years of professional experience
Work History
Branch Manager
American Momentum Bank
Midland, TX
05.2022 - Current
- Direct branch operations, team supervision, and customer engagement strategies.
- Ensure full compliance with bank policies, BSA/AML, and audit regulations.
- Manage employee performance through coaching, training, and evaluations.
- Improve operational workflows and service delivery, increasing efficiency.
- Promote financial solutions and community outreach, growing branch deposits and customer base.
Retail Support Specialist
American Momentum Bank
Midland, TX
03.2021 - 04.2022
- Provided operational and training support across multiple branch locations.
- Trained new hires on transaction processing, compliance standards, and system use.
- Standardized procedures and coached branch teams to elevate service quality.
Personal Banker
American Momentum Bank
Midland, TX
01.2020 - 02.2021
- Opened and maintained checking, savings, and CD/IRA accounts.
- Delivered tailored financial advice and met referral and cross-sell goals.
- Supported compliance efforts by ensuring documentation accuracy and policy adherence.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
Vault Teller
American Momentum Bank
Midland, TX
07.2017 - 12.2019
- Maintained vault cash levels and balanced teller drawers to meet accuracy targets.
- Trained tellers on transaction protocols, security, and client interaction.
- Played key role during branch transition following acquisition by American Momentum Bank in 2020.
Lead Teller
Fidelity Bank
Midland, TX
07.2016 - 06.2017
- Oversaw daily teller activities, vault management, and customer cash transactions.
- Handled escalated service issues and trained team members on service standards.
- Ensured compliance with internal controls and balanced end-of-day transactions.
Lead Teller / Operations Specialist
JP Morgan Chase Bank NA
Midland, TX
08.2013 - 07.2016
- Executed daily branch operations, vault balancing, and ATM settlements.
- Investigated and resolved customer complaints and service escalations.
- Supported sales initiatives by identifying needs and referring clients to bankers.
Bank Teller
Regions Bank
Midland, TX
02.2011 - 12.2012
- Processed deposits, withdrawals, and loan payments with high accuracy.
- Maintained vault integrity and prepared daily currency shipments.
- Delivered excellent customer service in a fast-paced environment.
Lead Teller
JP Morgan Chase Bank NA
Midland, TX
04.2006 - 06.2010
- Managed vault and consignment items; oversaw daily cash balancing.
- Supervised front-line tellers, ensuring compliance with procedures.
- Provided client support and resolved transaction discrepancies.
Education
High School Diploma -
Midland High School
Midland, TX05-2003
Skills
- Branch Operations & Compliance (BSA/AML)
- Staff Leadership & Development
- Vault & Cash Management
- Customer Relationship Management
- Sales Strategy & Cross-Selling
- Audit Preparation & Risk Mitigation
- Process Improvement & Training
- Transaction Processing & Teller Oversight
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Bilingual: English & Spanish
Timeline
Branch Manager
American Momentum Bank
05.2022 - Current
Retail Support Specialist
American Momentum Bank
03.2021 - 04.2022
Personal Banker
American Momentum Bank
01.2020 - 02.2021
Vault Teller
American Momentum Bank
07.2017 - 12.2019
Lead Teller
Fidelity Bank
07.2016 - 06.2017
Lead Teller / Operations Specialist
JP Morgan Chase Bank NA
08.2013 - 07.2016
Bank Teller
Regions Bank
02.2011 - 12.2012
Lead Teller
JP Morgan Chase Bank NA
04.2006 - 06.2010
High School Diploma -
Midland High School
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