Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayra Espinoza

McDade,TX

Summary

Motivated bilingual professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

AppleOne
01.2023 - Current
  • Maintained a positive, empathetic, and professional attitude toward customers at all times
  • Communicated with customers through various channels
  • Acknowledged and resolved customer complaints, responding promptly to customer inquiries
  • Processed orders, forms, applications, and requests
  • Created records of customer interactions, transactions, comments, and complaints
  • Communicated and coordinated with colleagues as necessary
  • Managed calls for assistance, responding promptly to guests and employees.

Customer Support Specialist

Activus Connect
04.2021 - 12.2022
  • Provided customer support via telephone, e-mail, voice chat or in-person
  • Informed customers about products and services and responded to customer questions
  • Resolved customer complaints and suggested solutions for common problems
  • Prepared documents and reports, updated customer databases and trained new customer service agents
  • Collaborated with the management team and improved overall customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Receiving Clerk

Academy Sports and Outdoors
10.2020 - 04.2021
  • Greeted all customers on telephone and updated knowledge on all orders
  • Evaluated all orders and ensured accuracy of all forms and informed management for all incomplete orders and verified all client information to deliver all products
  • Determined all product requirements and prepared required paperwork, managed inventory and identified the correct product and packed it for shipment
  • Prepared all manifests and applied appropriate labels to all boxes and ensured efficient transfer of all completed orders
  • Monitored and received all stock, maintained record of all inventory and entered all client information appropriately in computers.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.


Apple Advisor

Teleperformance
07.2020 - 10.2020
  • Provided base level IT support to non-technical personnel within the business
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Managed call flow to respond to technical support needs of customers.
  • Managed call flow and responded to the technical support needs of customers
  • Provided 3 channels of support via Email, Chat & phone support
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords, and product support resolutions
  • Resolved customer issues in a clear, courteous and straightforward manner
  • Managed customer's expectations and experience to a high degree of customer satisfaction
  • Demonstrated professionalism and courtesy with customers at all times.

Member Service Officer I

A+ Federal Credit Union
06.2019 - 02.2020
  • Managed day-to-day operations and optimized operational processes and procedures for maximum efficiency while maintaining quality standards
  • Supervised the Cash Services and ATM operations of the branch
  • Acted as the chief custodian of the peso cash, foreign currencies, accountable forms and late checks of the branch
  • Verified details and issuance of accountable forms are properly accounted for
  • Assistant for signature / approval
  • Reviewed / prepared, approved and submitted branch reports
  • Ascertains completeness, accuracy and prompt and proper dispatch of documents / reports to concerned units
  • Ensured that discrepancies were reported and resolved on time.
  • Maintained customer records by updating account information.
  • Prepared monthly, daily and weekly statistical reports.

Supervisor

First Convenience Bank
03.2018 - 05.2019
  • Supervised the daily functions and activities of the tellers team
  • Ensured that tellers render excellent customer service to individuals
  • Monitored teller sales and ensured service goals were met
  • Interacted with customers to provide information about banking products and services and resolved customer issues
  • Trained new employees in the policies and procedures of the bank
  • Established and maintained relationships with other departments within the bank such as accounting, risk management, and internal audit to ensure smooth operation of the department
  • Tracked and reported information related to loans, including delinquency rates and loss projections
  • Powered by TCPDF (www.tcpdf.org)Powered by TCPDF (www.tcpdf.org)
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Education

High School Diploma -

Elgin High School
Elgin, TX

Skills

  • Strategic and Critical Thinking
  • Time Management and Organization
  • Record-Keeping and Data Entry
  • Communicative and Interpersonal
  • Proficient in Technology (MSO)
  • Technology/Software Programs
  • Report Preparation
  • Staff Training

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

AppleOne
01.2023 - Current

Customer Support Specialist

Activus Connect
04.2021 - 12.2022

Receiving Clerk

Academy Sports and Outdoors
10.2020 - 04.2021

Apple Advisor

Teleperformance
07.2020 - 10.2020

Member Service Officer I

A+ Federal Credit Union
06.2019 - 02.2020

Supervisor

First Convenience Bank
03.2018 - 05.2019

High School Diploma -

Elgin High School

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Mayra Espinoza