Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Mayra Ferrer

Des Plaines,IL

Summary

Dedicated and compassionate childcare professional seeking a position to leverage my expertise in child development, safety protocols, and creative activity planning to provide a nurturing environment for children.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Teacher

Luna Park Daycare
01.2023 - Current
  • Supervised and cared for a group of 19 children aged 2-5 years
  • Developed and executed daily lesson plans and activities that promote learning and socialization
  • Monitored children's safety and well-being, following all safety protocols
  • Communicated regularly with parents regarding their child's progress and needs
  • Assisted with meal preparation and feeding, ensuring adherence to dietary requirements
  • Managed behavioral issues with positive reinforcement techniques

Counter Clerk

Quest Management Food Service
01.2018 - 07.2020
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Maintained clean and organized appearance for restaurant areas to attract and retain customers.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
  • Trained, coached and motivated 25-person team to achieve personal productivity and company goals and objectives.

Catering Assistant

Compass Group, Eurest
05.2016 - 01.2018
  • Created catering menu based upon client specifications, event type, dietary needs and budget.
  • Entered weekly inventory spreadsheets in Excel.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.
  • Coordinate various services from third parties so that the facility and equipment are set up correctly, according to client requests.
  • Handle customer concerns or complaints and implement solutions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Maintained flexible work schedule to meet event needs.
  • Cleaned and organized kitchen stations to promote team efficiency.

Assistant Manger

Diez Y Ocho Restaurant
01.2012 - 01.2015
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Skills

  • Customer Relations
  • Adaptability and Flexibility
  • Managing Multiple Tasks
  • Teamwork and Collaboration
  • Employee Training and Supervision
  • Accuracy and Efficiency
  • Industry Best Practices
  • Recordkeeping Compliance
  • Resolving Complaints

Certification

  • CCP - Certified Childcare Professional

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Lead Teacher

Luna Park Daycare
01.2023 - Current

Counter Clerk

Quest Management Food Service
01.2018 - 07.2020

Catering Assistant

Compass Group, Eurest
05.2016 - 01.2018

Assistant Manger

Diez Y Ocho Restaurant
01.2012 - 01.2015

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Mayra Ferrer