Mayra Flores
Los Angeles,CA
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Excellent communication and problem solving skills.
Overview
18
18
years of professional experience
Work History
Receptionist
Dordick Law Corporation
City of Los Angeles, CA
12.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Client Support Specialist
Global Business Centers
City of Los Angeles, CA
03.2015 - 12.2017
- Scheduled and confirmed conference rooms for meetings.
- Greeted clients and guest in a professional manner.
- Answered and transfered calls using a multi-line phone system.
- Sorted daily mail.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Team Lead
Staples, The Office Supply Superstore
City of Los Angeles, CA
01.2005 - 09.2015
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Rapidly advanced from a Sales Associate to Team Lead
- Counted cash drawers, prepared and made bank drops
- Maintained store inventory according to policy
- Assured that merchandise was correctly priced and displayed
- Promptly addressed any concerns from staff and customers in a professional and courteous manner
Education
Medical Administrative Assistant -
Everest College- West Los Angeles
Los Angeles, CA08.2009
Skills
- Greeting and Seating Clients
- Delivery Coordination
- Organization and Efficiency
- Call Answering and Routing
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Legal Document Preparation
- Correspondence and Office Documents
- Call Screening
- Operating Telephones
- Reminder Calls
- Mail Preparation and Sorting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Dordick Law Corporation
12.2017 - Current
Client Support Specialist
Global Business Centers
03.2015 - 12.2017
Team Lead
Staples, The Office Supply Superstore
01.2005 - 09.2015
Medical Administrative Assistant -
Everest College- West Los Angeles