Mayra Flores
Cedar Creek ,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty at Ulta Beauty, adept in POS system operations and excelling in high-stress conflict resolution. Demonstrated reliability and empathy, mentoring new staff and improving transaction accuracy, significantly boosting positive customer feedback.
Overview
4
4
years of professional experience
Work History
Cashier
Ulta Beauty Inc.
09.2019 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Customer Service Representative
Primo Hot Tubs And Swim Spas
05.2018 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Cedar Creek High School
Cedar Creek, TX06.2017
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Reliability and punctuality
- Cleaning and sanitizing
- Written and verbal communication
- POS system operations
- Organizational abilities
- Customer Assistance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Ulta Beauty Inc.
09.2019 - 02.2022
Customer Service Representative
Primo Hot Tubs And Swim Spas
05.2018 - 03.2019
High School Diploma -
Cedar Creek High School