MAYRA FLORES
Trenton,TX
Summary
Experienced manager with over a decade of hands-on experience in operational oversight, customer satisfaction enhancement, and team leadership. Proven track record in developing strategies to increase loyalty and streamline operations. Strong communication skills with a knack for fostering positive workplace environments and efficiently adapting to new challenges.
Overview
17
17
years of professional experience
Work History
MANAGER/Senior Associate
ESTRADA'S LAWN CARE LLC
PRINCETON, TX
05.2008 - Current
- Spearheaded customer satisfaction initiatives, resulting in enhanced loyalty and retention.
- Led team development and training, improving performance and efficiency.
- Managed budgets and financial records, ensuring cost-effectiveness and quality standards.
- Negotiated vendor contracts and maintained strong professional relationships, ensuring timely delivery of services.
- Oversaw cross-departmental projects, ensuring goals were met on time and within budget.
Insurance Agent/CSR
Direct Insurance
PLANO, TX
05.2008 - 09.2013
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Advised customers on the best ways to minimize risks associated with their assets.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Scheduled meetings with prospective clients to discuss available products and services.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Responded to customer inquiries and problems to promote great service.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on special pricing opportunities and company offerings.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
COUNTY MUTUAL INSURANCE LICENSE - Insurance And Risk Management
TEXAS DEPARTMENT OF INSURANCE
PLANO 05-2010
High School Diploma -
PLANO ISD
PLANO05-2009
Skills
Customer service
- Team Leadership
- Financial Management
Time management
Effective communication
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
MANAGER/Senior Associate
ESTRADA'S LAWN CARE LLC
05.2008 - Current
Insurance Agent/CSR
Direct Insurance
05.2008 - 09.2013
COUNTY MUTUAL INSURANCE LICENSE - Insurance And Risk Management
TEXAS DEPARTMENT OF INSURANCE
High School Diploma -
PLANO ISD
Similar Profiles
Lisette KorsonLisette Korson
Owner, Operator at Devotional Cleaners and Lawn Care, LLCOwner, Operator at Devotional Cleaners and Lawn Care, LLC
Cory WhickcarCory Whickcar
LABORER at Burke's Lawn Care LLCLABORER at Burke's Lawn Care LLC
Jason LangdonJason Langdon
Mowing Crew Member at Tender Lawn Care LLCMowing Crew Member at Tender Lawn Care LLC