Summary
Overview
Work History
Education
Skills
Websites
Languages
Websites, Portfolios, Profiles
Timeline
Generic

Mayra Flores

Brighton,CO

Summary

Accomplished, growth-focused professional with 8+ years of dynamic customer service and mortgage experience. Equipped with a steadfast commitment to customer service excellence to enhance customer experience and maximize satisfaction. To pursue a venerable career in a professional organization enable achieving company's objectives of development and customer service.

Loan administration professional with strong skills in loan processing, documentation, and compliance. Known for reliability, adaptability, and collaboration in team settings. Capable of managing multiple tasks efficiently while maintaining focus on achieving results. Well-versed in financial regulations, risk assessment, and customer service.

Overview

18
18
years of professional experience

Work History

Loan Administrator

Bank Of Colorado
02.2025 - Current


  • Ensured compliance with regulatory requirements by performing due diligence on all submitted documentation.
  • Managed a diverse portfolio of loans, prioritizing tasks to meet deadlines while maintaining accuracy and attention to detail.
  • Collaborated with underwriters to expedite loan approvals, resulting in increased customer satisfaction.
  • Pulled Credit Reports when needed
  • Order bids and send engagement letters for appraisals
  • Order title reports
  • Order flood insurance
  • Process invoices
  • General Ledger process
  • Process change in terms for LOC, extensions on maturity dates
  • Process new construction loans
  • Image loan documents into imaging system
  • Clear loan doc exceptions



Customer Care Representative

Cornerstone Capital Bank
08.2024 - 02.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call environments while maintaining service quality standards.
  • Trained new team members on company policies and customer service protocols.
  • Developed and maintained comprehensive knowledge of product offerings to assist customers effectively.

Critical Account Specialist

Computershare
03.2021 - 08.2024
  • Proven ability to seamlessly transition loans from prior servicers, ensuring a smooth onboarding process and maintaining continuity in loss mitigation reviews.
  • Expertise in maintaining precise loan records using LAMP and Fiserv systems, regularly updating crucial details such as trial-to-modification payments, forbearances, and deferrals.
  • Diligent monitoring of accounts to confirm the completion of all trial payments, ensuring accuracy and compliance throughout the process.
  • Efficiently coordinated account submissions for final modification after successful fulfillment of trial payment obligations, ensuring prompt and precise processing.
  • Managed account disengagement for borrowers who did not comply with trial modification terms, reducing risk and ensuring regulatory compliance.

CR WO Specialist II

Computershare
08.2018 - 03.2021
  • Proficient in analyzing and assessing financial documentation submitted by borrowers, leading to the creation of comprehensive financial profiles.
  • Managed structured pipeline to execute tailored borrower workout strategies through various liquidation options. Ensure thorough oversight from initial application to final resolution, facilitating smooth and efficient processes throughout.
  • Demonstrated adaptability and efficiency in meeting special requests and effectively handling assigned tasks. Showcase adaptability and efficiency in execution, contributing to streamlined operations and customer satisfaction.
  • Utilized extensive experience to train and mentor new employees on the LAMP system. Foster team development and facilitate knowledge dissemination within the team, promoting a culture of continuous learning and growth.

Loss Mitigation Specialist

Computershare
05.2014 - 08.2018
  • Led the implementation of targeted loss mitigation tactics, such as pre-foreclosure sales, loan modifications, and repayment plans, to mitigate losses associated with foreclosure.
  • Successfully oversaw a wide range of delinquent mortgage products that exceeded the 60-day overdue threshold, ensuring full compliance with investor, departmental, and legal guidelines. This involved proactive management and resolution of delinquencies to minimize risk and ensure compliance.
  • Maintained the integrity of servicing files, ensuring borrowers had access to optimal assistance by guaranteeing information accuracy and currency. Facilitated efficient and effective resolution of borrower inquiries and concerns, demonstrating commitment to accuracy and transparency.
  • Cultivated effective communication channels with borrowers, authorized representatives, and brokers, facilitating the resolution of delinquencies through clear and empathetic interaction. This approach fostered trust and collaboration, leading to successful outcomes for all parties involved.

Bank Teller III

Wells Fargo
10.2010 - 05.2014
  • Demonstrated proficiency as a teller at Wells Fargo, where I efficiently processed customer transactions, including deposits and withdrawals, ensuring accuracy and compliance with banking regulations.
  • Provided tailored guidance and information about diverse financial products to meet individual customer needs, resulting in the establishment of strong relationships and heightened customer satisfaction.
  • Played an instrumental role in the training and mentorship of new tellers, equipping them with the necessary skills and knowledge to deliver exceptional customer service and uphold the bank's standards of excellence.

Commercial Teller

US Bank
12.2007 - 09.2010
  • Handled various account-related inquiries and transactions with precision, providing essential support to senior tellers while effectively communicating banking services and product information.
  • Meticulously prepared details for cash and check transactions, ensuring accuracy and completeness before verification by senior staff. Additionally, facilitated deposit processing, loan payments, and verified endorsements, maintaining strict adherence to banking protocols and regulations.
  • Under the guidance of senior tellers, efficiently managed various administrative and clerical tasks, ensuring the smooth operation of the bank and contributing to a positive work environment conducive to exceptional customer service.

Education

Concord Career College
01.2011

undefined

Aurora Central High School
07.2007

Skills

  • Microsoft Office Products
  • Bilingual fluent in Spanish and English
  • LAMP
  • Multiple loan products (Alt-A, Sub Prime, FHA, VA and Insured) and servicing related functions
  • Modifications
  • Deed-in-lieu
  • Short sales
  • Repayment plans
  • Repurchase provisions
  • Knowledge of current Investor guidelines
  • Mortgage insurance and loan servicing
  • Loan servicing
  • Document review
  • Payment processing
  • Portfolio management
  • Collateral evaluation
  • Banking operations
  • Teamwork and collaboration
  • Problem-solving
  • Reliability

Languages

Spanish: Professional
English: Professional

Websites, Portfolios, Profiles

www.linkedin.com/in/mayra-flores-4b9270192/

Timeline

Loan Administrator

Bank Of Colorado
02.2025 - Current

Customer Care Representative

Cornerstone Capital Bank
08.2024 - 02.2025

Critical Account Specialist

Computershare
03.2021 - 08.2024

CR WO Specialist II

Computershare
08.2018 - 03.2021

Loss Mitigation Specialist

Computershare
05.2014 - 08.2018

Bank Teller III

Wells Fargo
10.2010 - 05.2014

Commercial Teller

US Bank
12.2007 - 09.2010

undefined

Aurora Central High School

Concord Career College

Similar Profiles

CREATE PROFILE
Mayra Flores