Summary
Overview
Work History
Education
Skills
Timeline
Generic

MAYRA FLORES

Maywood,CA

Summary

I consider myself to be a professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. No task is ever too small or too large. I have excellent work ethic and great strength in boosting company morale.

Overview

2026
2026
years of professional experience

Work History

Transload Supervisor/Coordinator

Great Central Transport, Inc.
10.2021 - Current
  • Worked with management team to implement proper division of responsibilities.
  • Developed trans-loading process guidelines and communicated clear directions to employees.
  • Coached associates and provided training material to improve areas of weakness within the operation.
  • Mentored junior staff members, sharing knowledge from years of experience in the field.
  • Led successful project completions under tight deadlines.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, researched and resolved issues to meet customers' needs.
  • Implemented cost-saving measures to help reduce operational expenses.
  • Generated custom reports tailored to any field necessary.
  • Prioritized customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Researched target market and identified customers' needs to suggest suitable rates.
  • Quoted and completed sales while considering project management strategies.
  • Conducted periodic inventory audits to ensure accuracy.
  • Oversaw upkeep of equipment, identifying and ordering needed repairs, renovations, and replacements.
  • Built motivated warehouse team to consistently accomplish operations goals.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track movements.
  • Boosted warehouse operations performance by setting convenient employee schedules.
  • Managed several accounting and billing systems including QuickBooks, PortPro, Trinium, and several different WMS (3PL).
  • Supported managers and junior associates in providing training on billing, auditing, and other accounting duties across the board.
  • Collaborated with accounting department to analyze and reconcile various accounts.
  • Handled daily AR processes and collections where required.
  • Provided support to AR/AP supervisor.
  • Utilized project management skills to meet deadlines and complete requirements.

Office Assistant

Smoke Toyz, Inc
7 2012 - 7 2015
  • Provided elevated customer experience to generate a loyal clientele.
  • Maintained a flexible schedule, sometimes working on weekends to meet customer deadlines or requests.
  • Sustained professional customer interactions in order to guarantee a satisfying shopping experience.
  • Handled multiple responsibilities including but not limited to operating cash registers, making bank deposits and accounts payable.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Regularly following up on customers' back orders and updating them of the status.
  • Earned management trust by serving as key holder, responsibly opening and closing the establishment.
  • Handled daily heavy flow of paperwork, invoicing and shipping.
  • Created sales contacts with on and off-premise accounts.
  • Ordered and scheduled weekly inventory pickups and deliveries with vendors.
  • Supervised the cleanliness and presentation of stock room and production floor.
  • Assisted in creating pre-season marketing plans to support department and divisional strategies.

Administrative Assistant

Three Star Im/Ex, Inc
1 2005 - 1 2007
  • Answered and directed incoming and outgoing calls while recording accurate, handwritten messages.
  • Kindly greeted numerous visitors, vendors and customers.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.
  • Entered numerical data and orders into database.
  • Planned and coordinated shipping of outgoing orders.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Recommended, helped locate and obtain out-of-stock products based on customers' requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Account Manager - Logistics Coordinator

The Logistics Concierge, LLC
12.2016 - 04.2018
  • Handled day-to-day receiving/imports, typically consisting of 30 containers or more per week.
  • Gathered, logged and monitored receiving data.
  • Assisted in coordinating containers' pickup appointments.
  • Provided a daily inbound log with all up-to-date receiving data to customers.
  • Created containers' manual tallies.
  • Reviewed and confirmed receiving data from completed manual tallies.
  • Entered all imported goods into database.
  • Verified/prepared damage reports with images for customers as necessary.
  • Created special project forms according to product damages and customer instructions.
  • Entered orders into database in a timely and accurate manner.
  • Routed orders according to their specific guidelines.
  • Coordinated, scheduled and oversaw day-to-day shipping of more than 2,000 packages per day at times.
  • Gathered, logged and monitored shipping data.
  • Managed shipment schedules to maximize productivity and cut costs.
  • Generated bills of lading.
  • Provided a daily updated shipping schedule for shipping coordinator.
  • Communicated with warehouse, dispatchers and customers regarding outgoing orders.
  • Prioritized order accuracy, on-time pickup and delivery.
  • Updated database with changes in carrier status.
  • Contacted customers by phone and/or email in response to inquiries.
  • Promptly resolved all customer requests, questions and complaints.
  • Sent up-to-date outbound log with all orders and shipping details to customer.
  • Scanned and addressed completed and/or signed documentation to corresponding customer.
  • Assisted with receptionist duties, file organization and archiving.

Executive Assistant, Office Assistant, Logistics Associate

H.M. Distributors, Inc
02.2007 - 07.2012
  • Managed Microsoft Office, Microsoft Excel, Peachtree Accounting, UPS World Ship and other programs on a daily basis.
  • Handled five phone lines effectively at one time while also recording accurate messages.
  • Efficiently multi-tasking while executing credit card transactions, credit card refunds, processing invoices, arranging shipment schedules or documentation among other duties.
  • Translated business needs and priorities into logistics strategies, ensuring that outgoing shipments arrive in a timely manner.
  • Ensured superior customer service by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Posted receipts to appropriate general ledger accounts.
  • Created expense reports and budgets.
  • Located and attached appropriate files to incoming correspondence requiring replies.
  • Developed and maintained an internal client filing system.
  • Researched and resolved accounts payable discrepancies.
  • Managed office supplies, vendors, organization and general upkeep.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.

Education

High School Diploma - undefined

Huntington Park High School
Huntington Park, California
2004

Skills

  • Billing / Invoicing / AR expertise
  • Excel and MS Windows proficient
  • Data entry expert
  • Bilingual
  • Work well under pressure
  • Critical thinker
  • Creative problem solver
  • Deadline-driven
  • Logistics account management
  • Small parcels / LTL / FTL coordinating
  • Route optimization
  • Customer service oriented
  • Professional multi-line phone etiquette
  • Accurate and detailed
  • Dedicated team player
  • Trusted key holder

Timeline

Transload Supervisor/Coordinator

Great Central Transport, Inc.
10.2021 - Current

Account Manager - Logistics Coordinator

The Logistics Concierge, LLC
12.2016 - 04.2018

Executive Assistant, Office Assistant, Logistics Associate

H.M. Distributors, Inc
02.2007 - 07.2012

High School Diploma - undefined

Huntington Park High School

Office Assistant

Smoke Toyz, Inc
7 2012 - 7 2015

Administrative Assistant

Three Star Im/Ex, Inc
1 2005 - 1 2007

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